Tiffany Fleming

• Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
• Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
• Recorded product sales into spa's weekly income report.
• Collaborated with other departments to create seamless guest experience.
• Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.

• Served as a liaison between departments to facilitate effective communication throughout the company.
• Established a positive work culture that promoted teamwork, collaboration, and employee morale.
• Increased guest satisfaction by implementing innovative customer service initiatives.
• Recruited and trained a high performing executive team that drove and maintained success.
• Assisted with managing all sides of the daily operations, including front desk, spa, food and beverage, and housekeeping.

* Gained exposure to hotel operations, including customer service, spa management, and budgeting/finance.

* Sustained a high level of education and knowledge and excelled at sharing it with others.

* Collaborated with a team of beauty professionals to create a spa-like experience.

* Assisted over 100+ clients daily with ease.

* Participated in industry events to promote the company's brand.