Chloe Jones
Summary
CAREER OBJECTIVE/PROFESSIONAL SUMMARY
Results-focused Spa Manager with a proven track record of running an organized and successful spa, while achieving high rates of customer satisfaction. Adept at effectively managing spa staff, leading to higher levels of productivity. Dedicated to remaining up to date with the latest spa service offerings and technologies. Bringing forth a commitment to providing clients with the most pleasurable spa experience possible. Operation included a 22,000 sq ft, 19 treatment room facility & salon, with 5 star ratings year over year.
Overview
2
2
years of professional experience
Work History
Spa Manager
Marriott Harbor Beach Resort And Spa
2023.02 - Current
- Enhanced customer satisfaction by implementing innovative spa services and treatments.
- Developed and maintained relationships/positive brand perception with vendors and suppliers to ensure cost effective purchasing.
- Implemented marketing strategies, resulting in increased brand awareness, revenue growth and ancillary opportunities.
- Created and managed a budget for all spa operations, maximizing profitability.
- Marketed spa and wellness at various events, trade shows, and corporate gatherings, building business relationships.
- Coordinated with sales department to identify potential leads from incoming inquiries.
- Managed fitness center operations, detailed and executed entire remodeling and purchasing exclusive equipment.
- Programmed 30+ fitness classes monthly geared toward hotel guests, club members, and group clientele.
Rooms Operations Voyager
Marriott Harbor Beach Resort And Spa
2022.06 - 2023.02
- Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Optimized room inventory management, resulting in reduced overbooking occurrences.
- Supported revenue management strategies by closely monitoring occupancy rates and adjusting room pricing accordingly.
- Promoted a culture of teamwork within the housekeeping department by fostering open communication channels among employees at all levels.
Education
Bachelor of Arts - Hospitality
University of Central Florida
Orlando, FL2022
Skills
- Staff Management
- Inventory Control
- Hospitality and Accommodation
- Customer Service Excellence
- Budget Administration
- Spa Operations
- Marketing strategies
- Financial Management
Accomplishments
- Completed a post-graduate Voyager Program and oversaw three key departments in the hotel
- Featured biography in American Spa reaching 38,000 hospitality professionals.
- Recognized in Prestige Magazine, Harbor Beach CVB, and Visit Fort Lauderdale
- Nominated for Rising Leader within the entire company
- Recognized as Leader of the Quarter.
Strengths
Leadership
- Managed and motivated team of 40, exceeding expectations with a score of 94% in associate engagement and leadership excellence.
Customer Service
- Implemented new customer service program, resulting in 95% customer satisfaction rate.
Achievements
- Recognized as the hotels 'panelist' for all new hires, educating associates on all departments of the hotel.
- Led a 3-month refurbishing plan to elevate amenities, replace façade, and rebuild arrival experience.
- Created an Elite Recognition program receiving a 77% YTD for "intent to recommend"
Timeline
Spa Manager
Marriott Harbor Beach Resort And Spa
2023.02 - Current
Rooms Operations Voyager
Marriott Harbor Beach Resort And Spa
2022.06 - 2023.02
Bachelor of Arts - Hospitality
University of Central Florida
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