Tiffany Francis
Fresno,USA
Summary
Dedicated and compassionate Juvenile Justice Professional with 18 years of experience in trauma-informed care, crisis intervention, and advocacy for vulnerable populations. Proven ability to assess risk, develop effective safety plans, and manage complex caseloads while collaborating seamlessly with social services and legal stakeholders. Expertise includes court proceedings, motivational interviewing, and supportive counseling for individuals affected by domestic violence, substance abuse, and behavioral challenges. Committed to empowering clients through advocacy, safety planning, and resource coordination to foster resilience and achieve positive outcomes, while building trusting relationships with parolees to facilitate rehabilitation and reintegration.
Overview
20
20
years of professional experience
Work History
Parole Officer IV
Texas Juvenile Justice Department
07.2018 - Current
- Supports the Texas Model
- Serves as an Effective Practices in Community Supervision(EPICS) Peer Coach/Trainer
- Model trauma-informed and culturally competent approaches
- Completes home assessments for youth placements and reentry
- Maintain case files and recurring collaboration with the youth's case manager, family/guardian, school, and other community support system to help the youth progress towards successful community reentry
- Conducts Level I/II/III/IV hearings and assign supervision levels
- Complete PACT assessments and monitor parolee compliance
- Assigned complex caseload of parolees
- Conduct random drug screens
- Conducted regular assessments of juvenile offenders to monitor compliance with parole conditions
- Developed tailored rehabilitation plans based on individual needs and risks
Intake Coordinator
Star of Hope
10.2017 - 06.2018
- Coordinate intake and referral process
- Conduct substance abuse assessments
- Maintain HMIS records and conduct crisis interventions
- Facilitate life management classes and community referrals
- Coordinated client intake processes to ensure timely service delivery and accurate data collection
- Streamlined communication between clients and services to improve operational efficiency
Juvenile Probation Officer
Harris County Juvenile Probation Dept
07.2013 - 08.2017
- Prepare court reports and testify in court
- Developed individualized case plans to support rehabilitation and community reintegration
- Monitored juvenile behavior and compliance with court-ordered probation terms
- Conduct interviews, home, school, or office visits and maintained contact with the youth and their families
Juvenile Supervision Officer
Harris County Juvenile Probation Dept
10.2006 - 07.2013
- Complete reports and assume supervisory roles as needed
- Supervised daily activities of youth in detention to ensure safety and compliance with regulations
- Developed and implemented individualized treatment plans to address behavioral issues and promote rehabilitation
- Promoted positive change by providing consistent support, guidance, and encouragement to at-risk youth
Corrections Officer
Harris County P-SATF
05.2006 - 10.2006
- Monitor residents’ behavior and safety
- Conduct assessments and facilitate activities
Outpatient Services Program Specialist
Continuum Healthcare
11.2005 - 01.2006
- Facilitate group sessions and complete assessments
Education
Bachelor of General Studies - Behavioral Science
University of Louisiana at Lafayette
12.2005
Skills
- Critical analysis
- Problem solving
- Verbal and written communication
- Time management abilities
- Teamwork
- Flexibility
- Organization skills
- Report writing
- Leadership
- Decision making
- Case management
- Interpersonal skills
Accomplishments
- Certified Youth Mental Health First Aid Training (2025)
- TJJD/Yale Leadership Training (2023)
- Effective Practices in Community Supervision Trainer (2019)
- Big Brothers/Big Sister Mentor (Community Service)
- Nominated Juvenile Supervision Officer of the Year (2012)
- Employee of the Month- Texas Juvenile Justice Department for exemplary leadership and mentorship in parole services (2025)
Affiliations
- Member of Zeta Phi Beta Sorority, Incorporated
Timeline
Parole Officer IV
Texas Juvenile Justice Department
07.2018 - Current
Intake Coordinator
Star of Hope
10.2017 - 06.2018
Juvenile Probation Officer
Harris County Juvenile Probation Dept
07.2013 - 08.2017
Juvenile Supervision Officer
Harris County Juvenile Probation Dept
10.2006 - 07.2013
Corrections Officer
Harris County P-SATF
05.2006 - 10.2006
Outpatient Services Program Specialist
Continuum Healthcare
11.2005 - 01.2006
Bachelor of General Studies - Behavioral Science
University of Louisiana at Lafayette