Tiffany Francois
Magnolia,TX
Summary
Detail-oriented professional versed in scheduling appointments, verifying insurance coverage, and completing medical billing and coding tasks. Proficient in using medical software and electronic health record systems. Frequently commended for providing a welcoming environment for patients and guests. Office Support Professional with several years of experience providing exceptional administrative and customer service support. Skilled in managing daily office operations, including scheduling, data entry, filing, and record keeping. Expertise in providing administrative support for daily processes and activities in a corporate environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
MEDICAL RECEPTIONIST
Chiropractic
Marksville, LA
06.2018 - 06.2023
- Evaluated daily schedules, accommodating patient flow and minimizing missed appointments.
- Greeted patients immediately upon arrival, providing excellent customer service.
- Scanned and documented new patient information in electronic health records for registration purposes.
- Checked patients in and out for appointments and collected co-payments.
- Accurately processed large volume of medical claims every shift.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Stayed current on HIPAA regulations, benefits claims processing, medical terminology and other procedures.
- Prepared and reviewed insurance-claim forms and related documents for completeness.
- Collaborated with fellow team members to manage large volume of claims.
- Transcribed data to worksheets and entered data into computer to prepare documents and adjust accounts.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Inputted data into the system, maintaining accuracy of provider coding information and reported services.
- Informed patients of payment policies, collected insurance information and verified benefits.
- Took billing calls, questions and concerns from patients and third party carriers.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Conducted patient health checks and communicated observations of patients' conditions to medical staff.
- Identified errors and re-filed denied or rejected claims quickly to prevent payment delays.
- Completed appeals and filed and submitted claims.
- Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
- Protected patients by observing strict HIPAA guidelines.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
- Gathered, transcribed and typed medical information into charts.
- Compiled physical and digital documents, charts and reports.
- Conducted patient intake interviews to collect medical information and insurance details.
- Straightened up waiting room to maintain neat and organized space.
- Trained new staff on office procedures, insurance processes and medical terminology.
- Maintained patient accounts by obtaining, r
FRONT DESK RECEPTIONIST
Eye Care
03.2010 - 08.2015
- Answered questions about company location and hours of operation.
- Monitored front desk traffic to support customer satisfaction.
- Handled multi-line phone system and promptly transferred calls.
- Handled incoming and outgoing mail with timely attention.
- Operated the switchboard to direct calls to the proper departments.
- Welcomed on-site visitors and directed to appropriate personnel.
- Entered data into company software system.
Education
Louisiana Licensed Florist -
DIPLOMA - HORTICULTURE
University Of Lafayette
TOWARDS CERTIFICATION IN BUSINESS , Cottonport -
Bunkie High School
GENERAL - Business Administration
LOUISIANA
Cltcc
Skills
- Medical Writing
- Patient Scheduling
- Calendar and Appointment Management
- Patient Eligibility Requirements
Medical Billing
- HIPAA Guidelines
- Referral Verification
- Customer Service
- Medical Charting
- Medical Billing
- Medical Report Preparation
Accomplishments
- Louisiana Licensed Florist
- Business
Certification
Front Desk Operations Information Assurance Medical Records Management Call Transfers Patient Data Processing Typing And Filing Healthcare Administration
Timeline
MEDICAL RECEPTIONIST
Chiropractic
06.2018 - 06.2023
FRONT DESK RECEPTIONIST
Eye Care
03.2010 - 08.2015
Louisiana Licensed Florist -
DIPLOMA - HORTICULTURE
University Of Lafayette
TOWARDS CERTIFICATION IN BUSINESS , Cottonport -
Bunkie High School
GENERAL - Business Administration
LOUISIANA
Cltcc
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