Tiffany Fricks Brooks
Belton,SC
Summary
Dedicated Customer Service Specialist with 20 plus years of experience and providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of post-secondary education
24
24
years of professional experience
Work History
Preschool Teacher
Calvary Christian Academy
Williamston, SC
08.2023 - Current
- Implemented lesson plans and daily classroom schedules in accordance with curriculum.
- Fostered a safe and nurturing classroom environment for children.
- Applied patience and understanding with dealing with challenging student behavior
- Collaborated with parents to discuss children's progress and needs.
- Assisted in developing assessments to track student development.
Customer Service Representative
Southeastern Paperboard Inc.
Piedmont, SC
02.2002 - 06.2022
- Assisted customers with product inquiries and order processing.
- Resolved customer complaints effectively and efficiently.
- Maintained accurate records of customer interactions and transactions.
- Demonstrated excellent communication skills, both verbal and written in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Enter customer orders and handled the accounting end of each customer.
- Answered incoming calls and emails, providing frontline customer support and assistance with product and service transactions.
Education
Business
Greenville Technical College
Greenville, SC 08.2000 - 08.2002
Palmetto High School
Williamston, SCSkills
- Detail oriented
- Organizational skills
- Telephone skills
- Customer client relations
- Greeting clients
- Multitasking and prioritization
- Customer service
- Problem-solving
- Punctual and reliable
- Problem-solving abilities
- Microsoft Word
- Microsoft Excel
- Verbal and written communication
- Time management
- Calm demeanor
References
- Available upon request
Timeline
Preschool Teacher
Calvary Christian Academy
08.2023 - Current
Customer Service Representative
Southeastern Paperboard Inc.
02.2002 - 06.2022
Business
Greenville Technical College
08.2000 - 08.2002
Palmetto High School