Tiffany Frye
Lebanon
Summary
Results-driven Chief Operating Officer with 22 years of experience enhancing operational efficiency and driving revenue growth. Expertise in managing multi-million dollar budgets, negotiating contracts, and fostering strategic partnerships. Committed to patient-centered care, quality improvement, and accreditation compliance while building strong stakeholder relations.
Overview
25
25
years of professional experience
Work History
Chief Clinical Officer
Mpowerhealth
Addison
06.2025 - Current
- Directed clinical operations to enhance patient care and service delivery.
- Implemented quality assurance programs to improve clinical outcomes and safety.
- Collaborated with healthcare teams to develop evidence-based clinical protocols.
- Oversaw compliance with regulatory standards and best practice guidelines.
- Engaged with stakeholders to align clinical services with organizational goals.
- Established training programs for clinical staff to enhance skills and knowledge.
- Led strategic initiatives to integrate technology in clinical practices effectively.
- Identified potential areas of risk associated with clinical activities or processes and developed actionable plans to mitigate them.
- Implemented technology solutions such as EMR systems and telemedicine platforms to improve efficiency across departments.
- Ensured compliance with HIPAA regulations related to patient privacy rights.
- Conducted regular audits of medical records to ensure accuracy and completeness.
- Established performance metrics to measure overall effectiveness of clinical operations.
- Developed relationships with external stakeholders, including payers, providers, and government agencies, to promote collaboration within the health system.
Chief Operating Officer/Chief Clinical Officer
MEDSURANT HEALTH
Conshohocken
11.2019 - 06.2025
- Shutdown nonprofitable divisions and increased efficiency in profitable divisions, leading to increased revenue and increased EBITDA by $4.2M within the first year of taking over as COO
- Managed eight practices across twenty-five states, generating over $100 MM in annual revenue
- Drove JCAHO accreditation of Medsurant Health, writing policies and procedures for infection control and sterility
- Developed additional service lines to increase revenue; previously offered intraoperative monitoring only, now offering outpatient services and remote telehealth services, allowing company to capitalize on multiple revenue streams and maximum RVUs
- Changed processes across enterprise, enhancing productivity, staff efficiency, and revenue while improving budget management
- Oversaw comprehensive changes to modernize organizational procedures and systems
- Built exceptionally competent and committed workforce by innovative talent search and recruiting program, forming team who productivity and service ethic materially drives revenue growth
- Create and implemented a nationwide strategic marketing program that increased market share and revenue by 10% in the first year
- Collaborated with Virginia Commonwealth University Medical Center to create a pediatric and adult cardiac monitoring program that can be presented around the country to improve outcomes for open heart procedures as well as additional cardio- thoracic procedures.
- Spearheaded over 100 third-party contract negotiations to obtain favorable pricing and scheduling parameters
- Managed divisional marketing, advertising and new technology development
- Directed technological improvements, reducing waste and business bottlenecks
- Developed a program to promote new managers from within, building and maintaining cohesive leadership structure
- Led team of 15 other leaders reporting to the Board of Directors
- Furthered brand awareness through new logo creation and social media presence
- Created one-of-a-kind, accredited, 18-month neurophysiology training fellowship program, and 12-month accredited EEG technologist training program
- Moved scheduling to central location to decrease cost of administrative work force
President
EVOKES, LLC
Cincinnati
01.2016 - 11.2019
- Retained to lead and grow Midwest Division with operations across OH, KY, IN, NC, and WV
- Directed all strategic and daily operations; managed divisional budget; negotiated all partnership contracts; performed all final hiring interviews for neurodiagnostic staff
- Expanded contract partnerships, increasing revenues while ensuring quality of care
- Boosted surgery volume by 12% year-over-year with $3.2M growth in revenue
- Sustained division's ranking as profitable Medsurant Health Division, prioritizing patient care and employee engagement
- Managed team of sixty-six including fifteen neurologists, their schedules, and team of fifty-one neurophysiologists
- Established national reputation for quality services and training, attracting neurophysiologists nationwide for professional retraining
Chief Executive Officer
EVOKES, INC
Cincinnati
01.2001 - 01.2016
- Started neurodiagnostic company, growing it from eight surgeries/week and $100,000/year in sales to one hundred surgeries/week and $7.2M in sales
- Identified opportunity for outsourced neuromonitoring services, capitalizing on advancements in surgical technology to enhance service offerings
- Established policies and procedures, built operational infrastructure, obtained credentialing, and negotiated service contracts to support sustainable growth
- Achieved continual year-over-year contract expansion and revenue growth
- Expanded service territory from Dayton, OH region and northern Kentucky to include all OH and KY, as well as Raleigh, NC after negotiating contract with Duke University
- Built staff from 2 to 35 neurotechnologists and fifteen neurologists, with new facilities and administrative staff of five
- Cultivated strategic relationships with industry partners and competitors to align efforts with business objectives and foster collaboration
Education
Master of Science - Health Administration
University of Cincinnati
Cincinnati, OHBachelor of Arts - Psychology
Ashford University
Clinton, IASkills
- Clinical leadership
- Strategic Planning
- Change Management
- Risk management
- Operational Leadership
- Employee Motivation and Performance
- Executive Leadership
- Stakeholder engagement
- Stakeholder Relations
- Industry Expertise
- Effective communication
- Relationship building
- Problem solving
- Annual Planning
- Clinical leadership
Affiliations
- Sinclair Community College, Advisory Board
- ASET, American Society of Electroneurodiagnostic Technologists
Speaking Experience
- American Society of Electroneurodiagnostic Technologists Conference, Course Director for the IONM track, 08/20
- Spring, 2020 PEP Talk for END, TJC for EMU/END Labs, Spring 2020
Ongoing Research
Retrospective study on spinal cord stimulator implants and the effects of neuromonitoring with the use of the collision method on the placement of spinal cord stimulators.
Publications
- Intraoperative Neurophysiological Monitoring Team’s Communiqué with Anesthesia Professionals, Journal of Anesthesiology and Clinical Pharmacology, forthcoming
- Intraoperative Neurophysiological Monitoring of the Laryngeal Nerves During Anterior Neck Surgery: A Review, Tewari, Samy, Castle, Frye, Habeych, Mohamed, Annals of Otology, Rhinology & Laryngology, 11/01/16
Volunteer Experience
Mission work in India in collaboration with Cincinnati Children's to serve the pediatric population in need of orthopedic/spine surgery., http://blog.cincinnatichildrens.org/safety-and-prevention/volunteerism/mission-trip-to-india-helps-children-with-severe-scoliosis/
Timeline
Chief Clinical Officer
Mpowerhealth
06.2025 - Current
Chief Operating Officer/Chief Clinical Officer
MEDSURANT HEALTH
11.2019 - 06.2025
President
EVOKES, LLC
01.2016 - 11.2019
Chief Executive Officer
EVOKES, INC
01.2001 - 01.2016
Master of Science - Health Administration
University of Cincinnati
Bachelor of Arts - Psychology
Ashford University