Tiffany Hutcheson
ADT Security Services
Corryton,US
1
Certification
16
years of professional experience
Authorized to work in the US for any employer, Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Work History
Product Support Administrator
3 Years- Cross-functional communication with Product Support, Operations, Engineering, suppliers, and customers
- Coordinated meetings, prepared agendas, took notes, and documented follow-ups to ensure clear communication
- Warranty and RMA processing, supplier coverage verification, and warranty survey handling
- Order and case management, including missing-parts review and web order closure
- Data verification for RMA credits, REP code accuracy, and open opportunity follow-up
- Daily workflow oversight for exception reports, estimates, sales orders, and RMAs
- Oversaw daily workflow for exception reports, estimates, sales orders, and RMAs to maintain operational efficiency
- Technical documentation using PowerPoint and Word, including photo-supported issue summaries
- Adaptability and ownership of miscellaneous operational tasks
- Strong product knowledge and ongoing technical learning
- Utilized extensive product knowledge to assist customers effectivelyand ongoing technical learning
- Embraced adaptability to manage diverse responsibilities effectivelyand ownership of miscellaneous operational tasks
- Managed RMA workflows and developed procedural guidelines.
Lead Customer Service Representative
7 Years 8 Months- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Supported coaching efforts for agents to enhance service delivery.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Help coach agents
- Employed Microsoft Word to produce professional documents and reports.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Reviewed associate performance to identify training needs.
- Manage the call floor to make sure all calls and alarms are handed in a timely manner
- Engaged clients in person and over phone to resolve inquiries and address complaints, ensuring satisfaction.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for organizational leadership.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Use Microsoft Word
- Excel, PowerPoint, Access, Publisher, Outlook and Teams
- Followed up with customers post-resolution to uphold high standards of customer service and ensure continued satisfaction.
Customer Service Representative
2 Years 5 Months- Assisted burglar and medical unit customers with basic troubleshooting
- Listened actively to customers, resolved concerns promptly, and escalated major issues to supervisor for further action.
- Managed high volume of customer calls, ensuring minimal wait times and efficient service.
- Assisted burglar and medical unit customers with basic troubleshooting
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Line Associate
1 Year 2 Months- Gathered boxes to fulfill customer requests
- Inspected boxes for quality assurance
- Pick boxes for customers
Special Event Staff
3 Years 2 Months- Collected payment from customers at events.
- Executed regular surveillance of parking areas for security.
- Make sure that parking permits are valid to park during special events (i.e. Football games, basketball games, or concerts)
Master Merchandiser
1 Year 1 Month- Traveled to Dollar Generals, Family Dollars, Walmarts and other stores to implement new planograms, ensuring compliance with visual merchandising standards.
- Perform inventory count checks
- Assisted stores with resets to optimize product placement and enhance customer shopping experience.
Central Sterile Aide
5 Months- Ensured cleanliness of medical instruments for safe patient care
- Washed and sanitized hospital laundry and medical linens to maintain hygiene standards in patient care.
- Prepared and packaged medical supplies for sterilization to support efficient surgical procedures.
Assistant Manager
1 Year- Handle cash and closing paperwork
- Supervised employees to ensure efficient operations and maintain store standards
- Set planograms and organized store layout to optimize product placement and enhance customer experience
- Unload and stock new inventory
- Provided support to customers to enhance their shopping experience
- Processed customer transactions efficiently at the cash register
Supervisor
3 Months- Handled cash and closing paperwork with accuracy to ensure financial integrity
- Managed employee performance to maintain a productive work environment
- Arranged department functions to improve organizational effectiveness
Cashier
1 Year- Implemented and maintained safety standards, ensuring readiness through first aid, CPR, and emergency management services.
- Monitored pH, chlorine, alkalinity and water hardness and took steps to maintain pool at optimal levels.
- Supervised aquatic staff, administering performance evaluations to align team with expectations.
- Conducted in-service training and meetings to share ideas and collaboratively plan aquatic programs.
Cashier
1 Year 3 Months- Provided customer service by maintaining extensive knowledge of all store products
- Supported customers in finding desired items
- Arranged merchandise for optimal presentation
- Planograms
- Maintained cleanliness of cages and attended to animals' needs
- Supported sales efforts by engaging with customers about products
Tutor Supervisor
5 Months- Supervised and supported tutors to enhance tutoring effectiveness
- Scheduled tutors(5) and children(150)
- Helped fill in for PreK teacher and perform other duties needed in the outreach program
- Engaged with residents through door-to-door visits to promote free services.
Education
High School Diploma
Early Childhood
Skills
Order Processing
Logistics Coordination
Technical Troubleshooting
Excel proficiency
Microsoft Office
Microsoft Powerpoint (10+ years)
Microsoft Outlook (10+ years)
Microsoft Access (1 year)
SharePoint (5 years)
Invoice Management
Project planning
Project leadership
Warehouse organization
Records Maintenance
Knowledge Transfer
Staff Training
Store management
Customer Assistance
Customer Service Excellence
Conflict Resolution
Verbal and Written Communication
Business coaching
LEAN implementation
Real-time coordination
Publisher proficiency
Order Processing
Warehouse operations
Inventory management
Problem-solving
Certification
First Aid Certification
Timeline
Product Support Administrator
Blue Diamond Attachments
08.2023 - CurrentRead More
Lead Customer Service Representative
ADT Security Services
12.2018 - CurrentRead More
Customer Service Representative
ADT Security Services
07.2016 - 12.2018Read More
Line Associate
Melaleuca Inc
04.2015 - 06.2016Read More
Master Merchandiser
Driveline Retail
05.2014 - 06.2015Read More
Central Sterile Aide
University of Tennessee Vet School
11.2013 - 04.2014Read More
Assistant Manager
Dollar General
11.2012 - 11.2013Read More
Special Event Staff
University of Tennessee
09.2012 - 11.2015Read More
Supervisor
Burkes Outlet
06.2012 - 09.2012Read More
Cashier
Petco
08.2011 - 08.2012Read More
Cashier
Petco
05.2011 - 08.2012Read More
Tutor Supervisor
Neighborhood Outreach Connection
01.2011 - 06.2011Read More
Battery Creek High School
Early Childhood
Read More
University of South Carolina
High School Diploma
Read More