Tiffany Givens
Milwaukee,WI
Summary
Results-oriented professional with a strong background in functional business analysis, project management, and implementation/release analysis. Skilled in identifying, analyzing, and validating business requirements, and translating them into system requirements to effectively meet business needs. Experienced in leading the planning, design, testing, implementation, and support of applications based on user requirements and business goals. Proficient in leading business process mapping, process improvement, and change management activities. Well-versed in all phases of the project delivery life cycle from initial needs analysis through development and completion. Collaborative approach to working with diverse technical subject matter experts and stakeholders.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Billing & Receivables Manager II
BMO Harris Bank
11.2018 - Current
- Oversee and implement month end closing of billing while streamlining processes across multiple markets
- Support the ongoing maintenance of customer accounts and payment billing systems
- Balances, maintains and manage customer billing portfolios
- Work as a liaison between the line of business and technology
- Monitors for accuracy of billing system information, including service pricing, rate structures and price list for all billing products
- Verifies authorization of refund and reversal requests
- Research and investigate billing anomalies/variances for products and customers to determine cause and make recommendations for resolution
- Execute routine task such as service requests, transactions, queries within service level agreements
- Provide training and billing application support to resources
- Builds effective relationships with internal and external customers.
BUSINESS ANALYST II
FIS
05.2017 - 09.2018
- Work with clients to elicit, analyze, and validate business and functional requirements that are used to enhance processes, application performance and information systems
- Translate the client’s business needs and user requirements into functional specifications that describe what the system, process or product/service do to fulfill the end-user and business requirements
- Includes analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications
- Coordinate application merger and migration task; create project plans, prioritize work, and manage application status meetings
- On-site and classroom Client Training
- Client Support
- Writes test plans and test cases to ensure changes which are made to the application meet client needs and that application integrity is maintained
- Conducts a variety of tests such as system, integration, readiness, and acceptance tests
- Ensures that the changes made by programmers are correct
- Conducts tests using client data to be certain client needs will be met.
BUSINESS ANALYST II
Associated Bank
01.2013 - 01.2017
- Lead the research, planning, design and deployment of new and existing application enhancers to support key strategic initiatives, while facilitating business requirements explanation and analysis, and documenting outcomes
- Monitor and report time accounting on project activities and applications support to ensure accurate statistical reporting for the digital channel and payment technologies
- Develop project cost and IT resource estimates; provide project support in the areas of project management, communications plans, and the management of assigned project elements
- Partner in coordinating the management of milestones and development of content
- Develop and execute formal application test plans that fully test and support business requirements
- Partner with vendors to manage all applicable online banking and mobile applications
- Recommend and steer recommended business line changes in collaboration with IT partners to provide reasonable delivery.
Ecommerce Operations Analyst
BMO Harris Bank
01.2011 - 01.2012
- Managed and oversaw eCommerce and retail application platforms for required legal updates, marketing changes, system updates and other technology releases
- Monitor daily operational performance of eCommerce and Retail applications; monitored the efficiency and effectiveness of the release management process across the organization
- Drafted and delivered business requirements for applications, SOW, and enhancement requests, tracked and managed required change approvals
- Partnered with cross-functional teams and stakeholders in determining and creating project schedules and plans; monitored costs, timescales and resources needed to achieve objectives
- Ensured that all IT teams followed the release management process for all releases and escalated any repeated non-conformity
- Maintained quality checks on releases and recorded those that directly or indirectly cause support incidents.
DATA CONVERSION IMPLEMENTATION MANAGER
FIS/Metavante Corp
01.2004 - 01.2010
- Managed and led the planning, direction and coordination of complex activities regarding conversion projects for eCommerce Electronic Banking and Bill Payment, while driving all project phase and monitoring team progress
- Led the successful implementation and launch of pre-paid and gift card programs; created UI interfaces for new online card programs
- Coordinated multiple installation task and projects; managed project plans, prioritized work, and managed project plans, while ensuring project completion on schedule and within specifications
- Delivered status reports to stakeholders for budgeting and planning purposes
- Documented process flows and develop requirements for functional improvements and enhancements
- Conducted data analysis for migrations and data conversions, de-conversions and any RFP activities
- Facilitated the coordination of post conversion client training sessions and courses; coordinated training schedules with information security and the help desk
- Interacted extensively with sales, systems, technology ops and vendors to aid with project efforts.
Education
MASTER OF BUSINESS ADMINISTRATION, Managing a Dynamic Enterprise, Advanced Management of IT, Advanced Marketing Management, Advanced Managerial Accounting, Financial Accounting, Operations Management, Advanced Managerial Finance, Human Resource Strategies, Managing Organizational Change - Cardinal Stritch University, Milwaukee, WI
05.2011
MASTER OF SCIENCE ~ MANAGEMENT (MSM), Managing Technology for Organizations, Managing Change, Statistical Analysis for Managers, Advanced Organizational Behavior, Intrapreneurship, Managing & Motivating Teams - Cardinal Stritch University, Milwaukee, WI
05.2007
Skills
- Business Analysis
- Team Management
- Functional Requirements
- Complex Problem Resolution
- Project Management
- Requirements Gathering
- User Acceptance Testing
- Scope & Project Definition
- Strategic Planning & Design
- Release Management
- Applications Management
- Process Improvement
- Microsoft Office & SQL
Certification
PMP Certification
Timeline
Billing & Receivables Manager II
BMO Harris Bank
11.2018 - Current
BUSINESS ANALYST II
FIS
05.2017 - 09.2018
BUSINESS ANALYST II
Associated Bank
01.2013 - 01.2017
Ecommerce Operations Analyst
BMO Harris Bank
01.2011 - 01.2012
DATA CONVERSION IMPLEMENTATION MANAGER
FIS/Metavante Corp
01.2004 - 01.2010
MASTER OF BUSINESS ADMINISTRATION, Managing a Dynamic Enterprise, Advanced Management of IT, Advanced Marketing Management, Advanced Managerial Accounting, Financial Accounting, Operations Management, Advanced Managerial Finance, Human Resource Strategies, Managing Organizational Change - Cardinal Stritch University, Milwaukee, WI
MASTER OF SCIENCE ~ MANAGEMENT (MSM), Managing Technology for Organizations, Managing Change, Statistical Analysis for Managers, Advanced Organizational Behavior, Intrapreneurship, Managing & Motivating Teams - Cardinal Stritch University, Milwaukee, WI
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