Tiffany Golden
Rochester
Summary
Experienced professional with a strong background in client advocacy and resource coordination, specializing in housing needs assessment and individualized action plan development. Successfully improved client outcomes through comprehensive case documentation and effective communication among stakeholders. Demonstrated leadership abilities by supervising operations, optimizing inventory control processes, and enhancing staff efficiency through training and mentoring initiatives. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
12
12
years of professional experience
2006
2006
years of post-secondary education
Work History
Housing Advocate
Three Rivers Community Action
Rochester
04.2025 - 02.2026
- Advocated for clients' housing needs by conducting thorough assessments to ensure access to essential resources and services.
- Developed individualized action plans that addressed barriers to housing stability, resulting in improved client outcomes and satisfaction.
- Educated clients on their rights and available housing options, empowering them to make informed decisions regarding their living situations.
- Maintained comprehensive case documentation, ensuring compliance with organizational policies and facilitating effective communication among stakeholders.
- Participated in community outreach initiatives, raising awareness about housing issues and promoting available support services to vulnerable populations.
Retail Supervisor
Morrison Healthcare
Rochester
02.2022 - 02.2025
- Supervised daily operations, ensuring compliance with health and safety standards, which enhanced staff efficiency and workplace safety.
- Trained and mentored new team members, fostering a knowledgeable workforce that improved service delivery and customer satisfaction.
- Managed inventory control processes, ensuring that stock levels were optimized and reducing waste through effective monitoring.
- Implemented staff scheduling strategies that improved labor allocation, resulting in enhanced coverage during peak service hours.
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
- Participated in weekly meetings with upper management to discuss store objectives and initiatives.
- Analyzed operational data such as sales figures, stock levels and employee attendance records to identify areas needing improvement or optimization.
Behavior Technician
Caravel Autism Health
Rochester
01.2021 - 02.2022
- Implemented individualized behavior intervention plans, improving clients' daily living skills and social interactions effectively.
- Monitored client progress through data collection and analysis, contributing to enhanced therapy strategies and outcomes.
- Collaborated with multidisciplinary teams to ensure consistent application of behavioral techniques and improved client care quality.
- Developed engaging activities tailored to client needs, promoting skill acquisition and positive behavior reinforcement.
- Conducted regular assessments of client behavior, facilitating timely adjustments to treatment plans for optimal results.
- Maintained compliance with safety and ethical standards, ensuring a secure and respectful therapeutic environment for all clients.
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
- Observed clients during both structured and unstructured activities to identify potential areas for improvement or reinforcement.
Community Mentor
Hope Fuse
Rochester
12.2019 - 01.2021
- Oversaw clerical support tasks.
- Developed effective and fruitful relationships with students and family members.
- Completed performance reviews and evaluations for student performance.
- Analyzed survey data and information, resulting in student growth.
- Kept all areas clean, organized and in line with company professional standards.
- Maintained full compliance with legal, health, and safety regulations.
- Monitored employees and guests to prevent unethical behavior.
- Monitored all operations to spot and correct problems early.
Bar Lead
Outback Steakhouse
Stockbridge
10.2013 - 08.2019
- Kept all areas clean, organized and in line with company professional standards.
- Collaborated with team members to meet daily demands and handle challenging projects.
- Approached and solved work problems with initiative and knowledge of Outback Steakhouse Corporate operations.
- Tracked daily activities in Microsoft words for consistent reporting.
- Protected company and customer data by consistently following OSI company policies.
- Organized and coordinated work for 6 team members.
- Monitored employees and guests to prevent alcohol over pouring.
- Verified level of supplies and requested new inventory to meet service levels.
- Completed accurate Inventory work by carefully reviewing every order.
- Maintained full compliance with legal, health, and safety regulations.
- Boosted efficiency by keeping work areas clean, tidy, and free of debris.
- Helped team handle high-volume work by prioritizing tasks and organizing supplies.
Education
Licensed Agent - Life, Accidental And Health Insurance
Xcel Solutions
Rochester, MN 03.2025 - 02.2026
Psychology -
Troy State University
Montgomery, AlWaukegan High School
Waukegan, ILSkills
- Customer relations
- Decision making
- Microsoft Word
- Time management
- Inventory control
- Leadership abilities
- Client advocacy
- Resource coordination
- Case documentation
- Community outreach
- Staff training
Timeline
Housing Advocate
Three Rivers Community Action
04.2025 - 02.2026
Licensed Agent - Life, Accidental And Health Insurance
Xcel Solutions
03.2025 - 02.2026
Retail Supervisor
Morrison Healthcare
02.2022 - 02.2025
Behavior Technician
Caravel Autism Health
01.2021 - 02.2022
Community Mentor
Hope Fuse
12.2019 - 01.2021
Bar Lead
Outback Steakhouse
10.2013 - 08.2019
Psychology -
Troy State University
Waukegan High School