Tiffany Golightly
Kansas City
Summary
Reliable and driven professional with proven success in sales recruitment and customer service. Skilled in managing high-volume outreach, sourcing top talent, and delivering exceptional client experiences. . Recognized for initiative, dependability, and exceeding performance goals. Strong communicator with expertise in relationship building, team collaboration, and results-oriented performance.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Guest Service Representative
Extended Stay America
Kansas City
01.2026 - Current
- Handle guest concerns professionally during evening hours
- Greet guests and complete check-in/check-out procedures
- Answer phones and assist with reservations and guest requests
- Process payments and maintain accurate records
- Handle guest concerns professionally during evening hours
- Coordinate with housekeeping and staff
- Maintain lobby cleanliness and professional front desk appearance
- Coordinate with housekeeping and maintenance staff
- Maintain lobby cleanliness and professional front desk appearance
- Familiar with hotel property management systems (PMS) used for guest check-ins, reservations, room assignments, and billing.
- Comfortable operating multiline phone systems, printers, scanners, and credit card processing systems
Personnel Recruiter
Hague Quality Water of KC
Olathe
01.2024 - 01.2026
- Recruited and screened candidates for sales and operational positions across multiple locations.
- Utilized major job platforms including ZipRecruiter, Indeed, and CareerBuilder to source qualified applicants.
- Managed 75-100 outbound and inbound calls daily to engage prospects, conduct phone screenings, and schedule interviews.
- Consistently exceeded monthly recruitment goals, increasing qualified sales hires by over 25%; recognized with a merit-based pay raise for exceptional performance and contribution to revenue growth.
- Solely entrusted to manage the recruitment department due to proven reliability, exceptional performance, and consistent success in meeting and exceeding hiring goals.
- Coordinated interview schedules between candidates and hiring managers, ensuring efficient communication.
- Built and maintained an active talent pipeline for current and future hiring needs.
- Provided regular updates and reports on recruitment progress and hiring metrics.
- Maintained compliance with company hiring policies and employment regulations.
- Delivered a professional and engaging candidate experience from first contact through onboarding.
Staff Member
Spring Creek BBQ
Mesquite
07.2021 - 10.2022
- Maintained cleanliness of workstations, complying with health regulations and enhancing workplace safety.
- Assisted in food preparation and assembly, ensuring adherence to safety and hygiene standards.
- Participated in training new staff on baking techniques and operational procedures.
- Collaborated with team members to ensure smooth operation during peak hours.
- Greeted guests promptly and warmly, ensuring a welcoming dining experience.
- Accurately processed customer orders using POS system, handled cash, credit, and mobile payments.
Education
Associate of Applied Science - Marketing Management
Kansas City Kansas Community College
Kansas City, KS 08.2025 - 05.2026
Skills
- Full-cycle recruiting and candidate sourcing
- High-volume call management and communication
- Proficiency with job boards and applicant tracking systems (ATS)
- Cold calling
- Time management and organizational skills
- Adaptability in fast-paced, target-driven environments
- Data entry and CRM tracking
- Sales and customer engagement techniques
Timeline
Guest Service Representative
Extended Stay America
01.2026 - Current
Associate of Applied Science - Marketing Management
Kansas City Kansas Community College
08.2025 - 05.2026
Personnel Recruiter
Hague Quality Water of KC
01.2024 - 01.2026
Staff Member
Spring Creek BBQ
07.2021 - 10.2022