Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
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Tiffany Gonzalez

Summary

Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Organized Patient Service Representative with 2 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

Overview

6
6
years of professional experience

Work History

PFS Representative

Banner Health
09.2023 - Current
  • Advised clients on portfolio allocation and various investment types.
  • Created debt management plans, spending plans and budgets to assist clients in meeting financial goals.
  • Evaluated financial reporting systems, accounting and collection procedures and investment activities to make recommendations for changes to procedures, operating systems, budgets and other financial control functions.
  • Monitored clients' accounts to determine changes to improve performance or accommodate life changes.
  • Initiated customer relationships through prospecting, lead utilization, local market and community involvement.
  • Analyzed clients' financial situations to offer products to improve standard of living.
  • Used Cerner and Experian to calculate client assets, liabilities, insurance coverage and cash flow to create investment strategies.

Lead Infant Room Teacher

KinderCare Learning Centers
06.2020 - 12.2023
  • Enhanced infant development by implementing age-appropriate activities and lessons.
  • Created and executed lesson plans, implemented school curriculum and assessed developmental needs of students to develop to fullest potential and achieve learning objectives.
  • Maintained confidentiality of children, family information and staff.
  • Planned and executed appropriate schedule and activities for children each day, creating fun, engaging and exciting learning environment by singing songs and reading to children.
  • Cultivated professional relationships with parents and families, establishing availability for parent conferences when necessary.
  • Ensured safe and nurturing environment for infants by maintaining clean and organized spaces.
  • Continuously evaluated progress of each infant to ensure appropriate developmental milestones were achieved.
  • Enhanced motor skill development through carefully planned physical activities such as tummy time or baby yoga.
  • Encouraged positive behavior among infants through gentle guidance, redirection techniques, and consistent expectations.
  • Participated in ongoing professional development workshops focused on the latest research in early childhood education.

Communications Specialist

Banner Health
01.2022 - 09.2023
  • Streamlined internal communication processes by implementing effective communication tools and platforms.
  • Streamlined messaging consistency across all channels by creating comprehensive style guidelines.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
  • Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.

After-School Teacher

City Of Tempe
01.2018 - 06.2020
  • Observed and monitored children's play activities to promote healthy, safe environment.
  • Organized and supervised games and recreational activities to promote physical, mental and social development in children.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Tutored and assisted children in small groups of individuals to help master assignments and reinforce learning concepts.
  • Developed strong relationships with students, fostering a positive classroom environment conducive to learning.
  • Prepared after-school enrichment activities for children to encourage student participation.

Education

Bachelor of Science - Dietetics

Maricopa Community Colleges - Mesa Community College
Mesa, AZ
05.2026

High School Diploma -

Marcos De Niza High School
Tempe, AZ
05.2019

Skills

  • Call center experience
  • Data entry proficiency
  • Risk Management
  • Branding
  • First Aid Training
  • Patience and Empathy
  • Safety awareness
  • Housekeeping skills
  • Professionalism and Ethics
  • Parent-Teacher Communication
  • Infant CPR Certification
  • Internal Communications

Hobbies

I have played several instruments for many years .

I have completed the coursework for an Associates in Elementary Education.

I enjoy cross stitching and working out.

Languages

Spanish
Native or Bilingual
Korean
Elementary
German
Elementary

Timeline

PFS Representative

Banner Health
09.2023 - Current

Communications Specialist

Banner Health
01.2022 - 09.2023

Lead Infant Room Teacher

KinderCare Learning Centers
06.2020 - 12.2023

After-School Teacher

City Of Tempe
01.2018 - 06.2020

Bachelor of Science - Dietetics

Maricopa Community Colleges - Mesa Community College

High School Diploma -

Marcos De Niza High School

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Tiffany Gonzalez