Tiffany Goodman
Entrepreneur
North Myrtle Beach,SC
Summary
Focused and versatile professional with undeniable talents in customer service and specialty drink preparation. Multi-tasker dedicated to customer service and engagement. Works great under pressure. Enthusiastic professional proudly touting multiple awards for exceptional customer service. A team player poised in all types of situations. Pursuing a new opportunity as a Customer Service Lead.
Overview
11
11
years of professional experience
Work History
Entrepreneur
Self-employeed
04.2020 - Current
- Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations
- Determined business plan, mission statement, and vision
- Sourced initial funding to get business up and running while planning initial structure and making strategic first hires
- Devised processes to boost long-term business success and increase profit levels
- Negotiated supplier contracts to secure competitive pricing for materials and services
- Identified target customer segments through in-depth research, building tactical marketing strategies
- Interacted well with customers to build connections and nurture relationships
- Negotiated price and service with customers and vendors to decrease expenses and increase profit
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Bartender/Server
Cali Bakers Bar And Grill
10.2018 - 03.2020
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Served high customer volumes during special events, nights, and weekends
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Kept bar presentable and well-stocked to meet customer needs
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Explained daily specials and beverage promotions to exceed daily sales goals
- Upsold menu items to customers, driving up per sale revenues and maximizing profits
- Bussed and reset tables to keep dining room and work areas clean
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Set positive tone for entire dining experience as first point of contact for incoming guests
- Seated customers in timely manner by managing reservations and waitlists skillfully.
Assistant Manager
Parkway House Restaurant
01.2015 - 09.2018
- Reviewed sales and gross profit report to assess company efficiency
- Created employee schedules to align coverage with forecasted demands
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Developed detailed plans based on broad guidance and direction
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Waitress/Cashier
Troutman's Restaurant
08.2013 - 12.2014
- Greeted new customers, discussed specials, and took drink orders
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Folded napkins and prepared silverware sets to provide adequate supply for host station
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Science - Marine Biology
UNC-Wilmington
Wilmington, NCSkills
Paperwork ProcessingConsultative SalesReport GenerationAppointment SchedulingKey Holder Experience
Responsible alcohol service
Ordering bar supplies
Handling difficult customers
Cash register operation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The price of anything is the amount of life you exchange for it.
Henry David Thoreau
Timeline
Entrepreneur
Self-employeed
04.2020 - Current
Bartender/Server
Cali Bakers Bar And Grill
10.2018 - 03.2020
Assistant Manager
Parkway House Restaurant
01.2015 - 09.2018
Waitress/Cashier
Troutman's Restaurant
08.2013 - 12.2014
Bachelor of Science - Marine Biology
UNC-Wilmington