Tiffany Graham
Customer Service Representative
Springfield Gardens,NY
Summary
Highly motivated, self-driven, goal-oriented and conscientious. Outstanding, organizational skills with high attention-to-detail; a fast learner willing to be taught whatever it takes to get the job done; demonstrated ability to meet and exceed performance goals; analytical and problem-solving abilities with keen attention-to-detail; independent as well as cooperative team member. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Call Center Representative
National Grid
Brooklyn , NY
06.2022 - Current
- Handles gas inquiries
- Emergencies billing, payment, and service changes via phone, chat, email, and mail.
- Focusing on problem-solving in a fast-paced, 24/7 environment, often requiring flexible shifts, strong communication.
- Customer empathy, with potential for detailed research, clerical work.
- Handling high call volumes.
Sales Representative
Avon
Queens, NY
10.2019 - Current
- Cold - Called prospective customers to build relationships.
- Completed documentation for product and service sales.
- Filled out reports.
- Maintained production relationships with existing customers through exceptional follow-up after sales.
- Updated database with customer and sales information.
- Delivered products to customers in a timely manner.
- Established new customer accounts.
- Informed management of special sales service issues.
- Studied and compared competing markets and economic conditions to thoroughly answer potential client's questions and overcome objections.
Package Handler
UPS
Queens, NY
06.2018 - 09.2018
- Took and studied orders for package picking and ensured that they were understood properly.
- Made a Visit to the picking or storage sites to pick packages.
- Read package information (address, barcode and label) to determine where to look for package.
- Labeled packages according to instructions provided on work orders.
- Picked packages from storage areas and ensured that the information provided on them coincides with orders.
- Ensured that packages are loaded onto forklifts and transported to packaging areas.
- Packed items according to instructions provided.
- Assisted in loading delivery trucks with prepared packages.
- Ensured that cycle counting and inventory control procedures were handled in an efficient manner.
- Determined the type of packaging needed for each picked item and assembled cartons accordingly.
- Made sure that packages were safely stacked in trucks and that all coinciding paperwork was provided to the delivery personnel.
- Created reports on packaging activities on a daily basis and ensured that packaging and delivery information was posted into the company database.
Education
Associate Degree - Business Administration
Plaza College
Queens, NY01.2016
GED -
Plaza College
Queens, NY 05.2001 -
Diploma - Medical Office And Business Administration
Hunter Business School
Levittown, NY 05.2001 -
Skills
- MS Word
- MS Excel
- MS PowerPoint
- MS Access
- MS Outlook
- Communication Skills
- Computer Applications
- Active Listening
Multitasking
- Time Management
- Problem-Solving Abilities
Certification
Word Certification
Timeline
Call Center Representative
National Grid
06.2022 - Current
Sales Representative
Avon
10.2019 - Current
Package Handler
UPS
06.2018 - 09.2018
Word Certification
04-2015
GED -
Plaza College
05.2001 -
Diploma - Medical Office And Business Administration
Hunter Business School
05.2001 -
Associate Degree - Business Administration
Plaza College