Tiffany Greene
Saint Martinville,US
Summary
Experienced and innovative Executive Manager known for revitalizing and restructuring organizations, driving strategic initiatives, and capitalizing on new business opportunities. A calm and resourceful leader skilled in delegation and exceeding customer expectations. Proficient in overseeing front-end and back-end operations.
Overview
18
18
years of professional experience
Work History
Store Manager of Operations
Chevron
Duson, LA
12.2023 - Current
- Analyzed sales figures to identify trends and opportunities for improvement.
- Evaluated employee performance on a regular basis to ensure quality standards were met.
- Managed inventory levels and ensured accurate ordering of merchandise.
- Ensured compliance with all safety regulations and company policies.
- Recruited, trained, coached and mentored staff members in customer service skills.
- Conducted monthly meetings with staff to discuss operational issues or changes.
- Implemented effective cost-control measures to maximize profitability.
- Resolved customer complaints promptly and professionally.
- Created weekly schedules for staff members according to business needs.
- Developed relationships with vendors to negotiate better prices on supplies.
- Monitored stock levels regularly to avoid out-of-stock situations.
- Assisted customers in finding the products they needed quickly and efficiently.
- Maintained records of daily transactions using point-of-sale systems.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Trained and mentored associates to teach daily tasks and procedures.
Store Manager
Dollar General
Saint Martinville, US
07.2021 - 05.2022
- Currently in charge of the store start-up's daily operations, which included staffing and training, compliance, inventory control, and financial functions
- Manage point-of-sale systems, focusing on accuracy and efficiency
- All new associates in the grocery, pets, chemicals, seasonal, health and beauty, & management departments were trained and supervised by me
- Generated repeat business through excellent customer service
- Hires staff members who brings talent, enthusiasm, and experience to an already talented team of managers and associates by recruiting, interviewing, and hiring them
- Was in charge of employee scheduling in order to guide operations and ensure adequate staffing during peak periods
- Generated repeat business by providing exceptional customer service and positive engagement
- Rotated stock to ensure that it had the best appeal and that shrinkage was kept to a minimum
- Protected the store from loss or theft by establishing and enforcing clear security policies
- Uphold and communicated store programs and standards to employees for optimal quality, freshness, safety, and cleanliness
- Used Atlas workforce to complete weekly payroll for 7-9 employees
- Maintain the store's setup and daily operations through schedule optimization and delegation
Assistant Manager
Dollar General
Breaux Bridge, US
12.2020 - 07.2021
- Provided weekly work schedules to employees to accommodate business demands and vacation requests along with store manager
- Communicated with managers from other departments to maintain transparency
- Was in charge of onboarding new employees, which included training, mentoring, and new hire paperwork
- Interacted with customers to assess their needs and recommend products or services
- Instructed team members on how to implement successful operational and sales strategies
- I'm in charge of scheduling, inventory control, and stocking
- Supervising, money handling, store opening/closing, and banking procedures during my shift
- Assist the General Manager in the planning and execution of all work-related duties at the operational level
- Employees' work schedules were organized by me
Certified Nursing Assistant
Landmark Of Acadiana
Saint Martinville, US
06.2018 - 11.2020
- Met with a multidisciplinary healthcare team to discuss how regular testing and vitals assessments can help effectively manage patient conditions
- Increased patient satisfaction by assisting people with personal tasks like dressing and walking
- Built relationships with patients, caregivers, and healthcare professionals in order to help patients achieve their personal care plan goals
- Used mobility devices and scales, lifters, and other equipment to transfer patients from chairs to beds, following all safety procedures to avoid injuries
- Kept track of patient responses and updated the computer system
- Was in charge of monitoring fluid outputs, recording results, and collecting specimens for testing
- Reduced the risk of infection for patients and healthcare team members with thorough cleaning and sanitizing of rooms, equipment, and devices
- Assisted with daily living activities and coordinated and ensured a safe patient living environment
- Evaluated patients' vital signs, documenting all pertinent data and noting any significant changes to report to practical nurse
- Promoted good oral and personal hygiene by assisting patients with shaving, bathing, and tooth brushing
- Gathered dietary information, assisted with feeding, and monitored intake to help patients achieve nutritional goals and support wellness goals
- Turned and positioned patients to maintain comfort and minimize problems
- Answered call lights and adjusted bed rails and equipment to ensure patient comfort and safety
Certified Nursing Assistant
First Choice Medical Staffing, Inc
Ville Platte, US
06.2006 - 10.2018
- Facilitated collaboration among patients, caregivers, and healthcare professionals
- Collaborated with multidisciplinary healthcare team on testing protocols and vital assessments
- Supported physical therapy initiatives with pre-planned exercises
- Monitored and recorded bi-hourly patient health metrics
- Aided in maintaining patient movement capacity
- Enhanced patient hygiene through daily assistance
- Contributed to the well-being of individuals by helping with hygiene needs, meals, and movement
- Adjusted patient positioning to increase comfort
Education
GED -
ST LANDRY DEPT OF EDUCATION
Opelousas, LA01.2005
Skills
- Customer relations
- Merchandising expertise
- Accurate money handling
- Team leadership and coaching
- Staff management
- Opening and closing procedures
- Hourly shift management
- Personnel development
- Training and mentoring
- Mentoring and coaching
- Store displays
- Excellent customer service skills
- Sales expertise
- Detail-oriented
- Goal-oriented
- Customer service
Timeline
Store Manager of Operations
Chevron
12.2023 - Current
Store Manager
Dollar General
07.2021 - 05.2022
Assistant Manager
Dollar General
12.2020 - 07.2021
Certified Nursing Assistant
Landmark Of Acadiana
06.2018 - 11.2020
Certified Nursing Assistant
First Choice Medical Staffing, Inc
06.2006 - 10.2018
GED -
ST LANDRY DEPT OF EDUCATION