Tiffany Greer
Agero
Bristol,TN
7
years of professional experience
Dedicated professional skilled in customer service, case management, and team leadership. Known for attention to detail and adaptability, providing impactful feedback to enhance team performance and customer satisfaction.
Work History
Kia Total Case Specialst
6 Years 11 Months- Managed case documentation and ensured compliance with company policies and legal requirements.
- Analyzed case data to identify trends and recommend process improvements for operational efficiency.
- Helped be the advocate for the customer with our local Kia dealerships to ensure all avenues were being explored.
Team Lead Electrify Amercia
1 Year 6 Months- Would answer chat questions daily
- Would take calls to speak with customers who were not satisfied with agent resolution
- Would provide feedback to agents in areas that needed improvement. Would provide ways to improve skills
- Would do case audits to ensure accuracy
Temp Roadside Supervisor
9 Months- Would monitor the agents' stats
- Would provide feedback to help improve skills in areas of need
- Would hold team meetings to provide updates to any changes in policy or new ways to do certain tasks
- Would hold individual meetings to go over goals and stats. Provide feedback to help improve a skill in an area of need
Operations Coach Roadside
1 Year 1 Month- Would answer chat questions
- Would take calls for customers who were dissatisfied with the outcome of service
- Would do case audits to ensure accuracy of case documentation
Education
High School Diploma
Skills
Customer service
Attention to detail
Detail orientated
Multitasking
Case management
Teamwork
Active listening
Adaptability and flexibility
Detail oriented
Timeline
Team Lead Electrify Amercia
Agero
10.2022 - 04.2024Read More
Temp Roadside Supervisor
Agero
10.2021 - 07.2022Read More
Operations Coach Roadside
Agero
09.2020 - 10.2021Read More
Kia Total Case Specialst
Agero
09.2019 - CurrentRead More
Hampton High School
High School Diploma
Read More