Tiffany Griffith
Brandon
Summary
Detail-oriented professional with a strong background in merchandise planning and customer service. Track record of improving operational efficiency and enhancing customer experiences through effective teamwork and problem-solving. Committed to delivering impactful results in retail environments.
Overview
7
7
years of professional experience
Work History
Merchandise Team Leader
American Eagle Outfiters
Brandon, FL
09.2024 - Current
- Led merchandise presentation, ensuring alignment with brand standards and visual guidelines.
- Trained team members on product knowledge and effective customer engagement strategies.
- Collaborated with management to develop promotional displays that enhanced sales performance.
- Streamlined restocking procedures, reducing time spent on inventory replenishment tasks.
- Oversaw the timely execution of promotional events, ensuring accurate pricing and signage for all featured products.
- Coached and mentored team members, enhancing their skills in merchandising techniques and customer service excellence.
- Improved store layout for enhanced customer experience and increased foot traffic.
Merchandise Leader
American Eagle Outfitters
Tampa, FL
11.2023 - 09.2024
- Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
- Updated merchandise pricing to match new values and special promotional rates.
- Greeted customers and directed to requested products.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
Senior Brand Ambassador
American Eagle Outfitters
Gainesville, FL
05.2022 - 11.2023
- Engaged customers to enhance brand loyalty and drive sales.
- Trained junior ambassadors on brand standards and customer service techniques.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly, enhancing overall client satisfaction.
- Communicated product information with confidence and educated consumers about company.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
Brand Ambassador
American Eagle Outfiters
Gainesville, FL
10.2021 - 05.2022
- Engaged customers through product demonstrations and brand storytelling.
- Cultivated strong relationships with customers to enhance brand loyalty.
- Executed promotional events to increase brand awareness and engagement.
- Collaborated with team members to maintain visual merchandising standards.
Food Runner /Restaurant Busser
Trophy Fish
St. Petersburg, FL
05.2019 - 11.2019
- Delivered food orders efficiently to tables, ensuring timely service and guest satisfaction.
- Collaborated with kitchen staff to streamline food delivery processes and maintain order accuracy.
- Assisted in training new food runners on menu items and service standards for consistency.
- Managed multiple orders simultaneously during peak hours, maintaining composure under pressure.
Education
High School Diploma -
Saint Petersburg Highschool
Saint Petersburg, FlSkills
- Store layout
- Merchandise planning
- Performance analysis
- Promotional strategies
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Product knowledge
Timeline
Merchandise Team Leader
American Eagle Outfiters
09.2024 - Current
Merchandise Leader
American Eagle Outfitters
11.2023 - 09.2024
Senior Brand Ambassador
American Eagle Outfitters
05.2022 - 11.2023
Brand Ambassador
American Eagle Outfiters
10.2021 - 05.2022
Food Runner /Restaurant Busser
Trophy Fish
05.2019 - 11.2019
High School Diploma -
Saint Petersburg Highschool