Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tiffany Guardado

Charlotte,NC

Summary

Dynamic and detail-oriented professional with extensive customer service experience at Hand & Stone Massage And Facial Spa. Proven ability to enhance client satisfaction through effective problem-solving and appointment scheduling. Skilled in data entry and fostering strong relationships, contributing to a welcoming environment and increased guest retention.

Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.

Overview

5
5
years of professional experience

Work History

Front Desk Receptionist

Hand & Stone Massage And Facial Spa - Greensboro
12.2024 - 07.2025
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
  • Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Organized and maintained files and records to ensure up-to-date documentation.
  • Improved communication flow by establishing daily briefing for front desk and administrative staff.

Sales Associate

The Cosmetics Company Store
10.2024 - 06.2025
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.

Managers Assistant

Journeys Kidz
04.2022 - 10.2024
  • Assisted in increasing company profitability through strategic sales initiatives and targeted marketing campaigns.
  • Managed multiple tasks simultaneously, maintaining strict deadlines and ensuring accuracy in all deliverables.
  • Increased workplace efficiency through meticulous organization of office space resulting in easily accessible files for quick reference.
  • Contributed to a positive work environment by fostering strong relationships with colleagues and promoting open communication among team members.
  • Assisted in talent acquisition efforts by reviewing resumes, scheduling interviews, and participating in candidate evaluations during hiring processes.
  • Facilitated smooth operations during managerial absences by stepping up as an interim leader when required.
  • Played a key role in the successful implementation of new company policies, providing training and guidance to staff members as needed.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Sales Associate

Designer Shoe Warehouse
02.2022 - 04.2024
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Managed efficient cash register operations.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Sales Associate

Nordstrom
11.2020 - 01.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Collaborated with team members to achieve monthly sales targets.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.

Education

Independence High School
Charlotte, NC

Skills

  • Customer service
  • Attention to detail
  • Listening skills
  • Telephone etiquette
  • Scheduling
  • File organization
  • Analytical mastery
  • Customer assistance and interaction

Languages

Spanish
Native or Bilingual

Timeline

Front Desk Receptionist

Hand & Stone Massage And Facial Spa - Greensboro
12.2024 - 07.2025

Sales Associate

The Cosmetics Company Store
10.2024 - 06.2025

Managers Assistant

Journeys Kidz
04.2022 - 10.2024

Sales Associate

Designer Shoe Warehouse
02.2022 - 04.2024

Sales Associate

Nordstrom
11.2020 - 01.2021

Independence High School

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Tiffany Guardado