Tiffany Guzman

Coordinate and manage a wide range of administrative and patient care support functions within a specialized breast center, ensuring the efficient scheduling and coordination of diagnostic and routine mammograms, breast ultrasounds, DEXA scans, breast biopsies, and breast surgery appointments. Serve as a key point of contact for patients, physicians, radiologists, and referring providers, facilitating communication, appointment coordination, and the timely processing of medical information.

Key Responsibilities

• Schedule and coordinate routine and diagnostic mammograms, breast ultrasounds, DEXA scans, breast biopsies, and breast surgery appointments.
• Manage incoming telephone calls, respond to patient inquiries, address scheduling concerns, and direct patients to the appropriate departments and resources.
• Provide physician support by answering dedicated physician lines, responding to inquiries, coordinating requests, and assisting with the resolution of scheduling and administrative issues.
• Process and maintain medical records, radiology reports, physician orders, patient demographics, and other confidential medical documentation.
• Coordinate outside imaging requests and process outside imaging studies for second opinions and additional radiological review.
• Receive, review, and process incoming physician orders for radiology examinations, ensuring information is routed to the appropriate departments for scheduling and follow-up.
• Process radiology reports and assist with the accurate handling and distribution of imaging-related documentation.
• Obtain and review patient insurance information, assist with insurance verification and coverage inquiries, and ensure required demographic and registration information is collected and updated.
• Coordinate communication among patients, referring physicians, radiologists, and internal departments to support continuity of care and an efficient patient experience.
• Provide front desk and reception coverage as needed, including patient check-in support, telephone management, and general administrative assistance.
• Maintain patient confidentiality and handle sensitive medical information in accordance with applicable privacy policies and procedures.
• Utilize multiple electronic medical record, radiology imaging, scheduling, and office productivity systems to support daily breast center operations.

Technical Skills & Software Proficiency

• Microsoft Word
• Microsoft Outlook
• Microsoft Teams
• Epic
• Abbadox
• Sectra
• Meditech
• Merge imaging systems

Provide comprehensive administrative, scheduling, and clinical support within a specialized breast center, coordinating patient appointments, radiology services, medical records, imaging uploads, and physician communications. Facilitate the scheduling of routine and diagnostic mammograms, breast ultrasounds, breast biopsies, and breast surgery appointments while supporting radiologists, referring physicians, and patients to ensure efficient workflow and continuity of care. I also know how to process the second opinions that are coming over from outside facilities.

• Schedule and coordinate routine and diagnostic mammograms, breast ultrasounds, breast biopsies, and breast surgery appointments.
• Manage incoming telephone calls, respond to patient questions and concerns, provide scheduling assistance, and direct patients to the appropriate departments and services.
• Answer dedicated physician telephone lines, assist physicians with inquiries and requests, and coordinate communication between physicians, radiologists, and other healthcare professionals.
• Provide administrative support to radiologists, responding to their needs and assisting with requests related to imaging, reports, medical records, and patient coordination.
• Maintain and manage medical records, ensuring accurate documentation, organization, and accessibility of patient information.
• Upload and process outside imaging studies into the appropriate radiology systems for review, comparison, and second-opinion interpretations.
• Process radiology reports and assist with the organization, handling, and distribution of imaging-related documentation.
• Receive, review, and process incoming physician orders for radiology examinations, ensuring required information is available and orders are routed appropriately.
• Collect and update patient demographics, insurance information, and coverage details to support registration, scheduling, and insurance verification processes.
• Coordinate outside imaging requests and second-opinion reviews by facilitating the receipt, processing, and availability of imaging studies and related records.
• Collaborate with referring providers, radiologists, patients, and internal departments to support timely communication and efficient coordination of breast imaging services.
• Provide front desk and reception coverage as needed, including patient check-in, telephone management, registration support, and general administrative duties.
• Handle confidential patient information responsibly and follow established privacy policies and procedures.

Technical Skills and Computer Systems

• Epic electronic health record system
• Meditech
• Merge imaging systems
• Microsoft Word
• Microsoft Outlook
• Microsoft Teams