Tiffany Hadley-Little
Detroit,mi
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Hadley's home mtc.
Detroit , Michigan
2015.03 - 2023.09
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
Medical Biller and Coder
Wright & Filippis Medical
Troy , MI
2007.04 - 2013.08
- Provided customer service support to patients regarding billing inquiries.
- Prepared financial statements that summarize account activity over a period of time.
- Developed an understanding of how various insurance plans process claims for reimbursement purposes.
Education
Associate of Arts - Buisness
University of Phoenix
Tempe, AZ2024-06
Certificate in Medical Billing And Coding - Medical Insurance Coding
Everest Institute of Technology
Detroit, MI2005-05
Skills
- Inbound and Outbound Calling
- Product Knowledge
- Consultative Sales
- Call Management
- Appointment Scheduling
- Scheduling
- Payroll
- Medical billing and coding
- Data entry
- Reservations
- Customer service Liaison
- Senior CSR Rep
Accomplishments
Dean's list at the University of Phoenix as well as with Everest
Affiliations
- Reading
- Family time
- Bike riding
- Shopping
- Learning new things/crafts
Timeline
Customer Service Representative
Hadley's home mtc.
2015.03 - 2023.09
Medical Biller and Coder
Wright & Filippis Medical
2007.04 - 2013.08
Associate of Arts - Buisness
University of Phoenix
Certificate in Medical Billing And Coding - Medical Insurance Coding
Everest Institute of Technology
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