Tiffany Hamilton
Rathdrum,ID
Summary
Hardworking employee with member service, multitasking, and time management abilities. Devoted to assisting every member with a positive and memorable experience.
Overview
17
17
years of professional experience
Work History
Digital financial services representative II
Numerica Credit Union
Spokane Valley, Washington
12.2019 - Current
- Educated clients on financial products and services to enhance understanding and informed decision-making.
- Demonstrated expertise in product knowledge and sales to identify and recommend appropriate products and services to clients.
- Processed loan applications and verified member information to facilitate efficient lending decisions.
- Resolved member concerns and escalated complex issues to ensure timely and effective solutions.
- Assisted members with account inquiries and transaction processing.
- Ensured that all customer inquiries were answered promptly and completely.
- Opened new accounts for new and existing members.
- Engaged in ongoing training and education to acquire knowledge of financial products and services in changing economic conditions.
- Supported compliance efforts by adhering to company policies and regulations.
- Worked collaboratively with other departments to provide comprehensive solutions for clients.
- Established strong and positive working relationships within the organization to contribute to team success.
Card Services Representative II
Numerica Credit Union
Spokane Valley
05.2013 - 12.2019
- Collaborated with team members to enhance member service experiences consistently.
- Monitored account activity for potential fraud or suspicious transactions diligently.
- Provided support during the implementation of new software systems seamlessly.
- Trained new staff on procedures and best practices for member interactions effectively.
- Advised customers on best practices for managing their accounts safely and securely.
- Assisted other departments in resolving complex problems related to card services activities.
- Handled incoming calls from customers regarding technical issues related to cards usage.
- Maintained knowledge of current regulations governing the use of debit and credit cards as well as applicable laws.
- Investigated disputed charges on customers' accounts and provided resolution within established guidelines.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Teller specialist II
Numerica Credit Union
Hayden, Idaho
12.2009 - 04.2013
- Processed member transactions efficiently and accurately.
- Managed cash drawer, ensuring proper balance at the end of each day.
- Handled large amounts of cash accurately and securely throughout the day.
- Adhered to all bank policies and procedures related to teller operations.
- Trained new tellers on operational procedures and customer service standards.
- Provided excellent customer service by greeting customers warmly upon entering the branch.
- Assisted members with account inquiries and service requests effectively.
- Educated customers on various financial products and services available.
Education
Some College (No Degree) -
Lakeland High School
Rathdrum, IDSkills
- Loan processing
- Financial product knowledge
- Product sales
- Regulatory compliance
- Compliance adherence
- Account management
Timeline
Digital financial services representative II
Numerica Credit Union
12.2019 - Current
Card Services Representative II
Numerica Credit Union
05.2013 - 12.2019
Teller specialist II
Numerica Credit Union
12.2009 - 04.2013
Some College (No Degree) -
Lakeland High School