TIFFANY HANNANS
JACKSONVILLE,FL
Summary
Highly motivated and detail-oriented Licensed Practical Nurse graduate with a proven ability to provide effective patient care. Passionate about educating patients and their families to achieve optimal outcomes. Exceptional communication skills with an emphasizes on safety and compassion.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Take Care Provider Services
Homemaker and Companion Services
06.2021 - Current
- Conduct interviews for new hires, validate credentials including background checks and provide on-boarding assistant and training as needed
- Maintain Demographic information for both Clients and Contract Employees
- Create and update Client Plan of Care including new Rx and Diagnosis and schedule
- Responsible for validating time sheets and mileage records for payroll
- Assist patients with ADLs such as feeding, mouth care, grooming, shaving, and incontinence care
- Assist patients with Laundry, Light Housekeeping, Errands, Rx pick up, Grocery pick up and Meal prep
- Maintain patient record including Progress note after each encounter
- Submit and maintain proper documentation in accordance the State of Florida statues
- Maintain Proper Licensing and insurance in accordance to Florida Law
- Submit claims electronically through multiple Billing Systems for payment
- Create invoices and keep payment records for Services.
Novitas Solutions
Provider Services Advocate II
09.2017 - 06.2020
- Assist Medicare providers with references for proper billing and coding guidelines
- Problem solving and analysis: Review claims processing systems to identify specific claim edits and audits applied on claims
- Embrace diverse backgrounds and understand the needs of those customers who may not have as extensive knowledge of Medicare rules and regulations
- Engage in dialogue with all customers using a customer-friendly tone even when challenged with overly aggressive customers
- Problem Identification while accessing multiple systems to research customer problems and record inquiry types
- Work closely with new hires to acclimate associates on how to properly navigate systems needed to answer provider inquires
- Provide support and guidance for proper phone etiquette and customer service techniques as needed
- Work Side by side with mentee to ensure verification of skills.
Citibank
Client First Collector
05.2016 - 08.2017
- Deliver outstanding member service by promptly answering incoming calls, and making outbound calls concerning client's credit card status
- Demonstrate strong problem resolution skills including handling irate members, resolving member complaints, and ensuring they are satisfied
- Post corrections, adjustments and exceptions to member accounts with appropriate account notes
- Collect on delinquent accounts by educating client on account status, rights and obligation associated with the account
- Process payments for Credit accounts by obtaining checking or debit information and clients consent
- Prepare reports for senior leadership and meet/exceed all company objectives.
Chappell Schools
Lead Teacher (Head Start)
08.2014 - 04.2016
- Maintained files with current demographic and medical information compliant with company policies
- Handled data entry of observations and test scores
- Adhered to and met multiple deadlines requiring prioritization
- Maintained relationships with families and provided resources based on need
- Develop Lesson Plans according to current curriculum and State Standards
- Facilitate One on One and small group Management/ Observation.
Community Development Institute
Early Head Start Infant Toddler Teacher
04.2013 - 05.2014
- Planned, developed and implemented daily lesson plans that provided an educational and enriched environment for infant and toddlers
- Screened and assessed infant and toddlers to determine developmental needs
- Documented child's progress or deficits and make referrals
- Communicated with parents through verbal and written correspondence.
Jacksonville Urban League
Infant Toddler Program Aide
02.2013 - 04.2013
- Assisted classroom staff in all classroom and outdoor activities
- Helped supervise mealtimes while encouraging healthy eating habits
- Assisted with keeping the classroom and its contents clean and orderly
- Maintained strict confidentiality with respect to Head Start children and staff.
Shands Jacksonville ( UF Health)
Clerical Associate/Mother-Baby Unit
08.2005 - 07.2012
- Served as a point of contact for patients, guest, and nursing staff
- Served as a resource for provider inquires and request
- Navigate multiple systems including EHR, call lights, paging, transportation, and multiple phone lines
- Handled verbal, written, telephone and electronic communications
- Maintained confidential electronic and paper medical records and demographic information
- Transcribe physician orders electronically.
Education
Licensed Practical Nurse - Nursing
Concorde Career Institute
Jacksonville, FL08.2024
Associate of Arts in General Education -
Florida State College at Jacksonville
01.2011
Skills
- Microsoft Word
- PowerPoint
- Excel
- Access
- Adobe
- Outlook
- Personal Care
- Indirect Patient Care
- Medication Distribution
- Mobility support
- Patient Management
- Post-Surgical Care
- Medical Documentation
- EMR / EHR
- Companionship skills
- Elderly Care
- Direct Patient Care
- Family Education
Certification
- BLS Certification, American Heart Association, exp 05/2025
- IV Certification, Concorde Career institute exp 8/2025
- First Aide/ CPR approved Instructor, Health and Safety institute, Exp 4/2026
Timeline
Take Care Provider Services
Homemaker and Companion Services
06.2021 - Current
Novitas Solutions
Provider Services Advocate II
09.2017 - 06.2020
Citibank
Client First Collector
05.2016 - 08.2017
Chappell Schools
Lead Teacher (Head Start)
08.2014 - 04.2016
Community Development Institute
Early Head Start Infant Toddler Teacher
04.2013 - 05.2014
Jacksonville Urban League
Infant Toddler Program Aide
02.2013 - 04.2013
Shands Jacksonville ( UF Health)
Clerical Associate/Mother-Baby Unit
08.2005 - 07.2012
Licensed Practical Nurse - Nursing
Concorde Career Institute
Associate of Arts in General Education -
Florida State College at Jacksonville
- BLS Certification, American Heart Association, exp 05/2025
- IV Certification, Concorde Career institute exp 8/2025
- First Aide/ CPR approved Instructor, Health and Safety institute, Exp 4/2026
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