Tiffany Harris
Oklahoma City,OK
Summary
Dedicated leader with strong skills in training and coaching staff. Proven ability to resolve problems effectively and enhance team performance. Committed to fostering a culture of operational excellence that prioritizes customer satisfaction.
Overview
23
23
years of professional experience
Work History
Operating Partner
Sonics Drive In
Oklahoma City, OK
04.2012 - 02.2026
- Streamlined operational workflows to enhance service speed and customer satisfaction.
- Established quality control procedures ensuring compliance with health and safety regulations.
- Managed budgets and financial performance, ensuring cost-effective allocation of resources.
- Improved overall customer satisfaction through timely and effective problem resolution.
- Recruited and hired qualified candidates to fill vacancies.
- Led training initiatives to develop staff skills and improve team performance.
- Implemented inventory management systems to reduce waste and optimize supply chain efficiency.
- Analyzed sales data to identify trends, driving targeted marketing strategies to boost revenue.
Peer Support Specialist
The Referral Center
Oklahoma City, OK
03.2009 - 05.2010
- Facilitated peer support sessions, promoting recovery and personal growth among individuals facing mental health challenges.
- Developed individualized support plans, tailoring strategies to meet unique needs of clients.
- Collaborated with multidisciplinary teams to coordinate care and enhance service delivery for clients.
- Educated clients on available resources, fostering empowerment and informed decision-making.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
Habilitation Training Specialist
ResCare
Oklahoma City, OK
02.2003 - 06.2008
- Developed individualized habilitation plans to support client goals and improve daily living skills.
- Facilitated training sessions for clients, enhancing their social skills and community engagement.
- Collaborated with multidisciplinary teams to assess client needs and implement effective strategies.
- Monitored client progress, adjusting interventions based on ongoing evaluations and feedback.
- Promoted a safe, positive environment for individuals with disabilities by closely monitoring their progress and wellbeing.
- Increased community integration for clients by facilitating participation in local events and activities.
- Established trusting relationships with clients by consistently showing empathy, patience, and understanding during training sessions.
Education
Family Service/Child Development
Oklahoma City Community College
Oklahoma City, OK05-2002
Skills
- Operational excellence
- Data-driven decision making
- Team development
- Efficiency optimization
- Training and coaching
Timeline
Operating Partner
Sonics Drive In
04.2012 - 02.2026
Peer Support Specialist
The Referral Center
03.2009 - 05.2010
Habilitation Training Specialist
ResCare
02.2003 - 06.2008
Family Service/Child Development
Oklahoma City Community College