Tiffany Hastings
Puxico,MO
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
911 Emergency Dispatcher/Training Coordinator
Poplar Bluff Police Department
05.2023 - Current
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Managed, coordinated and conducted the training program.
- Communicated with supervisors to identify any training needs.
911 Emergency Dispatcher
Butler County Sheriff's Office
02.2021 - 05.2023
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
911 Emergency Dispatcher
Doniphan Police Department
08.2012 - 02.2021
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Reporter/Photographer
The Prospect-News
07.2011 - 12.2012
- Wrote and submitted accurate, engaging, and fact-checked stories.
- Collaborated with other journalists and departments to produce well-rounded and comprehensive news coverage.
- Developed expertise in covering various beats, demonstrating versatility and adaptability as a reporter.
- Exceeded deadlines consistently, producing accurate and well-written news stories under tight time constraints.
Bank Teller
Southern Bank
03.2011 - 07.2012
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Shift Manager
Harps Grocery Store
01.2008 - 03.2011
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
No Degree - Psychology/Sociology
University of Phoenix
OnlineNo Degree - English Education
Three Rivers Community College
Poplar Bluff, MOHigh School Diploma -
Doniphan High School
Doniphan, MO05.2009
Skills
- Memory retention
- Prioritization
- Typing Speed
- Information Gathering
- Problem-Solving
- Critical Thinking
- Works Well Under Pressure
- Data Entry
- Journalism
- Security
- Mentoring
- Administrative Experience
Certification
- CTO - Communications Training Officer
- High security clearance
- MULES/NCIC/CJIS certified
- PST - Public Safety Telecommunicator
Timeline
911 Emergency Dispatcher/Training Coordinator
Poplar Bluff Police Department
05.2023 - Current
911 Emergency Dispatcher
Butler County Sheriff's Office
02.2021 - 05.2023
911 Emergency Dispatcher
Doniphan Police Department
08.2012 - 02.2021
Reporter/Photographer
The Prospect-News
07.2011 - 12.2012
Bank Teller
Southern Bank
03.2011 - 07.2012
Shift Manager
Harps Grocery Store
01.2008 - 03.2011
No Degree - Psychology/Sociology
University of Phoenix
No Degree - English Education
Three Rivers Community College
High School Diploma -
Doniphan High School
- CTO - Communications Training Officer
- High security clearance
- MULES/NCIC/CJIS certified
- PST - Public Safety Telecommunicator
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