Tiffany Hastings
Puxico,MO
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
911 Emergency Dispatcher/Training Coordinator
Poplar Bluff Police Department
2023.05 - Current
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Managed, coordinated and conducted the training program.
- Communicated with supervisors to identify any training needs.
911 Emergency Dispatcher
Butler County Sheriff's Office
2021.02 - 2023.05
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
911 Emergency Dispatcher
Doniphan Police Department
2012.08 - 2021.02
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Reporter/Photographer
The Prospect-News
2011.07 - 2012.12
- Wrote and submitted accurate, engaging, and fact-checked stories.
- Collaborated with other journalists and departments to produce well-rounded and comprehensive news coverage.
- Developed expertise in covering various beats, demonstrating versatility and adaptability as a reporter.
- Exceeded deadlines consistently, producing accurate and well-written news stories under tight time constraints.
Bank Teller
Southern Bank
2011.03 - 2012.07
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Shift Manager
Harps Grocery Store
2008.01 - 2011.03
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
No Degree - Psychology/Sociology
University of Phoenix
OnlineNo Degree - English Education
Three Rivers Community College
Poplar Bluff, MOHigh School Diploma -
Doniphan High School
Doniphan, MO05.2009
Skills
- Memory retention
- Prioritization
- Typing Speed
- Information Gathering
- Problem-Solving
- Critical Thinking
- Works Well Under Pressure
- Data Entry
- Journalism
- Security
- Mentoring
- Administrative Experience
Certification
- CTO - Communications Training Officer
- High security clearance
- MULES/NCIC/CJIS certified
- PST - Public Safety Telecommunicator
Timeline
911 Emergency Dispatcher/Training Coordinator
Poplar Bluff Police Department
2023.05 - Current
911 Emergency Dispatcher
Butler County Sheriff's Office
2021.02 - 2023.05
911 Emergency Dispatcher
Doniphan Police Department
2012.08 - 2021.02
Reporter/Photographer
The Prospect-News
2011.07 - 2012.12
Bank Teller
Southern Bank
2011.03 - 2012.07
Shift Manager
Harps Grocery Store
2008.01 - 2011.03
No Degree - Psychology/Sociology
University of Phoenix
No Degree - English Education
Three Rivers Community College
High School Diploma -
Doniphan High School
- CTO - Communications Training Officer
- High security clearance
- MULES/NCIC/CJIS certified
- PST - Public Safety Telecommunicator
Similar Profiles
Deborah MerciersDeborah Merciers
Radiology Scheduler at Poplar Bluff Regional Medical CenterRadiology Scheduler at Poplar Bluff Regional Medical Center
Shauna PridemoreShauna Pridemore
Teacher Assistant at Poplar Bluff School DistrictTeacher Assistant at Poplar Bluff School District
Atless BrownAtless Brown
Pine Bluff Police Patrol Clerk at Pine Bluff Police DepartmentPine Bluff Police Patrol Clerk at Pine Bluff Police Department