Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Hatten

Kalamazoo,MI

Summary

I am a very hard working, success-driven woman with 10+ years of experience working in the retail and customer service Industry and 3 years of retail management experience as well. I am a organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Management Trainee

Dollar General
03.2022 - 04.2023
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Trained new team members on company policies, product knowledge, and sales tactics for better productivity.
  • Executed marketing plans to support new product launches and promotions.
  • Built relationships with customers and community to establish long-term business growth.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Expedited delivery process through accurate inventory management and documentation of incoming shipments.
  • Ensured the timely unloading of perishable goods such as food products or medications, mitigating spoilage risks and maintaining their quality throughout the supply chain process.
  • Demonstrated leadership skills in managing projects from concept to completion.

Salon Director

Midnite Sun
02.2019 - 08.2022
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Collaborated with fellow directors to exchange best practices and improve overall business performance across locations.
  • Strengthened industry knowledge by attending conferences, workshops, and continuing education courses as necessary.
  • Maintained a clean and inviting salon atmosphere, ensuring client comfort during appointments.
  • Promoted business through marketing initiatives and use of social media.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Worked to continuously increase salon business through effective sales, service, and operations policies.
  • Mentored salon employees in upselling techniques and tried-and-true marketing methods to enhance service and boost sales opportunities.
  • Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.

Education

High School Diploma -

Allegan High School
Allegan, MI

Skills

  • Customer Relationship Management
  • Workforce Management
  • Excellent Customer Service Skills
  • Cultural Awareness
  • Multitasking Abilities
  • Employee Coaching and Mentoring
  • Team Leadership Skills
  • Social Perceptiveness
  • Consultative Selling Techniques

Timeline

Management Trainee

Dollar General
03.2022 - 04.2023

Salon Director

Midnite Sun
02.2019 - 08.2022

High School Diploma -

Allegan High School

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Tiffany Hatten