Tiffany Hatten
Kalamazoo,MI
Summary
I am a very hard working, success-driven woman with 10+ years of experience working in the retail and customer service Industry and 3 years of retail management experience as well. I am a organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Management Trainee
Dollar General
3333 S Division Ave, Grand Rapids, MI 49548
03.2022 - 04.2023
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Trained new team members on company policies, product knowledge, and sales tactics for better productivity.
- Executed marketing plans to support new product launches and promotions.
- Built relationships with customers and community to establish long-term business growth.
- Proved successful working within tight deadlines and a fast-paced environment.
- Expedited delivery process through accurate inventory management and documentation of incoming shipments.
- Ensured the timely unloading of perishable goods such as food products or medications, mitigating spoilage risks and maintaining their quality throughout the supply chain process.
- Demonstrated leadership skills in managing projects from concept to completion.
Salon Director
Midnite Sun
6333 Kalamazoo Ave, Grand Rapids MI
02.2019 - 08.2022
- Oversaw salon employee performance, facility cleanliness, and sales.
- Collaborated with fellow directors to exchange best practices and improve overall business performance across locations.
- Strengthened industry knowledge by attending conferences, workshops, and continuing education courses as necessary.
- Maintained a clean and inviting salon atmosphere, ensuring client comfort during appointments.
- Promoted business through marketing initiatives and use of social media.
- Managed cash flow, business transactions, banking, and accounting processes.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Mentored salon employees in upselling techniques and tried-and-true marketing methods to enhance service and boost sales opportunities.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
Education
High School Diploma -
Allegan High School
Allegan, MISkills
- Customer Relationship Management
- Workforce Management
- Excellent Customer Service Skills
- Cultural Awareness
- Multitasking Abilities
- Employee Coaching and Mentoring
- Team Leadership Skills
- Social Perceptiveness
- Consultative Selling Techniques
Timeline
Management Trainee
Dollar General
03.2022 - 04.2023
Salon Director
Midnite Sun
02.2019 - 08.2022
High School Diploma -
Allegan High School