Tiffany Hawkins
Pittsburgh,PA
Summary
Hardworking employee enthusiastic about learning The Museum field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Visitors Services Representative
The National Building Museum
06.2022 - 05.2024
- Coordinated our team in the daily running of the museum
- Keyholder, orchestrating the opening of all gallery exhibits on a daily basis
- Headed morning meetings with staff, advising of any upcoming events
- Provided Performance reviews of staff on an annual basis
- Founding member of the DEAI Committee.
Visitor Services Representative
The National Building Museum
04.2021 - 06.2022
- Open, clean and close exhibits within a timely manner
- Process admissions
- Inform guests on happenings within the museum and general DC area
- Maintain a safe work environment for both guests and staff.
Customer Service Representative
Big Bus Tours, Washington DC
03.2016 - 03.2018
- Approached prospective guest and sold tickets for a hop on hop off sightseeing tour
- Processed Credit, Cash and Email vouchers
- Directed visitors to popular tourist destinations in Washington DC
- Stayed in radio contact with Dispatch regarding arrival times and departures
- Served as information for Union Station.
Front End Supervisor
Ross Dress for Less
03.2014 - 10.2015
- Managed a Front End Staff of 25
- Responsible for training New Hires on cash handling procedures
- Signed in for all High End Jewelry and Fragrance Deliveries
- Performed Cash Pulls
- Mediated Issues between Customer and Cashiers
- Key Holder
- Awarded Employee of the Month twice in less than a six month period
- Kept the work area clean and well stocked for cashiers
- Reduced line waiting time by being prompt and calling next customer forward according to Company procedures.
Sales Clerk/Cashier
Queens Chapel Liquors
04.2009 - 05.2013
- Key holder
- Processed Lottery sales
- Collected proper identification and information for high amount winning tickets
- Merchandising and restocking of products.
Gift Shop Associate
United States Navy Memorial
11.2004 - 08.2005
- Maintained inventory, cashiering and overall decoration and design of Gift Shop as needed.
Lead Representative
Foundation for The National Archives
09.2002 - 11.2004
- As the Lead Representative, I was responsible for maintaining the National Archives Shop
- As a key holder, I unlocked the store, prepared registers for the cashiers, prepared bank deposits for pickup, and assigned staff their daily tasks and lunch times.
Education
High school or equivalent - Theatre
Duke Ellington School of The Arts
06.1996
Skills
- Customer Care
- Management
- Cash Handling
- Conflict Management
- Time Management
- Leadership
- Hospitality
- Sales
- Guest services
- Organizational skills
- Mentoring
Certification
- Crowd Management, 08/01/23, 08/01/25, National Association State Fire Marshall's
- Driver's License
Additional Information
Strong Leadership, Conflict Resolution, Clear Communication, Time Management, Cash Drawer Procedures, Customer Flow, Team Supervision
Groups
DEAI, 01/01/22, Present, Founding Member of the National Building Museum's DEAI Comittee. Establishing a guideline to create a more Inclusive environment within the museum.
Timeline
Senior Visitors Services Representative
The National Building Museum
06.2022 - 05.2024
Visitor Services Representative
The National Building Museum
04.2021 - 06.2022
Customer Service Representative
Big Bus Tours, Washington DC
03.2016 - 03.2018
Front End Supervisor
Ross Dress for Less
03.2014 - 10.2015
Sales Clerk/Cashier
Queens Chapel Liquors
04.2009 - 05.2013
Gift Shop Associate
United States Navy Memorial
11.2004 - 08.2005
Lead Representative
Foundation for The National Archives
09.2002 - 11.2004
- Crowd Management, 08/01/23, 08/01/25, National Association State Fire Marshall's
- Driver's License
High school or equivalent - Theatre
Duke Ellington School of The Arts
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