Tiffany Hedgman
St. Petersburg,FL
Summary
Polite and professional Customer Agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Patient professional talented at assisting customers with questions and concerns, entering and updating customer details and managing escalated issues. Enthusiastic and service-oriented individual with exceptional communication and multitasking abilities. Proficient in Microsoft and ATG software.
Overview
8
8
years of professional experience
Work History
Customer Service Agent
Hedgman Landscaping
St Petersburg , Florida
05.2017 - 03.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Clients on account services and resolved client inquiries regarding statement information and account balances.
- Resolved over 100 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
- Researched and evaluated suppliers and vendors based on quality, price, selection, availability and distribution capabilities
- Responded to customer calls and emails to answer questions about products and services
- Provided primary customer support to internal and external customers.
Appointment Scheduler
JT Cleaning Service
Pinellas Park, Florida
01.2014 - 12.2016
- Acted as first point of contact and set appointments for prospective clients.
- Set appointments with salespeople and potential customers.
- Promoted increased sales through outgoing calls demonstrating excellent product knowledge.
- Scheduled consultations for 45 potential customers.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Assisted office team by making phone calls, copies and appointments.
Education
Associate of Arts - Paralegal Studies
St Petersburg College
St Petersburg12.2024
Associate of Science - Criminal Justice
Remington College
Skills
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Upselling Products and Services
- Understanding Customer Needs
- Excellent Attention to Detail
- Responding to Difficult Customers
- Selling Skills
Timeline
Customer Service Agent
Hedgman Landscaping
05.2017 - 03.2022
Appointment Scheduler
JT Cleaning Service
01.2014 - 12.2016
Associate of Arts - Paralegal Studies
St Petersburg College
Associate of Science - Criminal Justice
Remington College
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