Tiffany Hefferon
Boardman,OH
Summary
Driven Pharmacy Technician Specialist with Bon Secours Mercy Health, committed to optimizing medication therapy management and a talent for navigating challenges in fast paced high pressure environments. Proven ability to provide reliable detail oriented tasks effectively, efficiently, and successfully. Proficient in ensuring safety and accuracy while collaborating among healthcare teams. Committed to continuous improvement and organization growth with swift capacity to learn and apply new skills. Excited to bring a proactive and goal-oriented talent with a record of excellence in customer service to a growing pharmacy future.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pharmacy Technician Specialist
Bon Secours Mercy Health
09.2020 - Current
- Managed medication history, ensuring up to date accuracy and, identifying discrepancies.
- Collaborated with multiple healthcare teams to optimize patient medication therapy management.
- Implemented an efficient workflow processes to enhance in-patient medication history.
- Led initiatives to streamline electronic health record systems for improved data accessibility.
- Analyzed medication error reports to identify trends and recommend corrective actions.
- Optimized workflow through effective prioritization and multitasking in high-volume settings.
- Utilized pharmacy software proficiently to input prescription information quickly while maintaining attention to detail.
- Identified potential drug interactions or errors through careful review of medication profiles, enhancing patient safety.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Set up and modified patient profiles to include current medications and insurance details.
Certified Pharmacy Technician
Bon Secours Mercy Health
04.2019 - 09.2020
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Compounded and dispensed medications accurately, adhering to safety protocols and regulatory standards.
- Implemented workflow improvements that enhanced operational efficiency within pharmacy department.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Counted, measured, and compounded medications following standard procedures.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Supported pharmacists in compounding custom medications according to individual patient needs.
Certified Pharmacy Technician
Medi Rx
01.2016 - 04.2019
- Trained new pharmacy staff on proper operational procedures, ensuring consistent quality while enhancing team efficiency and knowledge transfer.
- Set up patient profiles to include current medication and allergies to prevent errors and ensure patient safety during transitions of care.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Assisted in preparation, distribution and storage of pharmaceuticals to guarantee seamless patient care transitions between providers and facilities.
- Coordinated communication with prescribers via telephone and fax to verify medication dosages, refill authorizations, and patient information.
- Calculated dosages, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Managed opening and closing duties for pharmacy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Compounded and dispensed medications accurately, adhering to safety protocols and regulatory standards.
Education
Pharmacy Technician - Pharmacy
Ross Medical Education Center
Niles, OH01-2016
No Degree - Interior Design
The University of Akron
Akron, OH05-2012
High School Diploma -
Boardman High School
Boardman, OH01-2007
Skills
- HIPAA compliance and confidentiality
- Data entry proficiency
- Drug interaction monitoring
- Prescription interpretation
- Drug classification
- Drug utilization review
- Medication therapy management
- Workflow optimization
- Teamwork and collaboration
- Critical thinking and Problem-solving abilities
- Reliable Multitasking
- Effective verbal and written communication
- Detail-oriented
- Prioritization and organizational skills
- Adaptability and flexibility
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician Specialist
Bon Secours Mercy Health
09.2020 - Current
Certified Pharmacy Technician
Bon Secours Mercy Health
04.2019 - 09.2020
Certified Pharmacy Technician
Medi Rx
01.2016 - 04.2019
Pharmacy Technician - Pharmacy
Ross Medical Education Center
No Degree - Interior Design
The University of Akron
High School Diploma -
Boardman High School