Tiffany Hensley
Cohutta,GA
Summary
Professional billing expert with proven track record in financial accuracy and efficiency. Skilled in managing invoicing, reconciliations, and payment processing with focus on compliance and timeliness. Strong collaborative abilities and adaptability ensure effective teamwork and optimal results. Known for reliability, adaptability, and results-driven approach.
Overview
18
18
years of professional experience
Work History
Corporate Centralized Biller
Life Care Centers of America
01.2021 - Current
- Executed billing tasks and recorded information in company databases.
- Provided exceptional customer service in handling billing inquiries, resolving disputes promptly and professionally.
- Managed a high volume of invoices, prioritizing workload to meet deadlines and maintain cash flow.
- Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
- Kept vendor files accurate and up-to-date to expedite payment processing.
Business Office Manager
Life Care Center of Collegedale
01.2017 - 01.2021
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Served as a contact for coordination of application screening and tracking, visit and interview arrangement and marketing communications.
- Served as a liaison between prospective residents, families, faculty, and administration throughout the admissions process, facilitating seamless communication among all parties involved.
Assistant Business Office Manager
Life Center of Collegedale
01.2016 - 01.2017
- Performed accounts receivable collections for past due accounts by conducting collection calls.
- Managed staff scheduling, payroll, and benefits administration to ensure smooth operations and employee satisfaction.
- Provided critical support during periods of rapid growth or change by adapting quickly to evolving business needs.
- Coordinated office events including team building activities, company meetings, holiday parties, enhancing employee morale.
Payroll Clerk
Life Care Center of Collegedale
01.2014 - 01.2016
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Processed new hire paperwork and documents.
- Verified timekeeping records and handled any discrepancies with employees.
- Assisted new hires with onboarding paperwork related to direct deposit setup, tax forms, and benefit enrollment.
- Issued paychecks on designated pay dates to avoid employee dissatisfaction.
Administrative Assistant
Dalton Rug and Textile
01.2013 - 01.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Assistant Manager
Sunshine House
01.2007 - 01.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
Diploma -
Cedar Valley Christian Academy
Dalton, GA01.2004
Skills
- Proficient in Microsoft Office
- Proficient in Excel
- Proficient in Outlook
- High Attention to Detail
- Dependable/Regular Attendance
- Payment tracking
- Invoice coding
- Posting charges
- Insurance billing procedures
- Invoice reconciliation
- Invoice review
- Transaction reconciliation
- Payment posting
Timeline
Corporate Centralized Biller
Life Care Centers of America
01.2021 - Current
Business Office Manager
Life Care Center of Collegedale
01.2017 - 01.2021
Assistant Business Office Manager
Life Center of Collegedale
01.2016 - 01.2017
Payroll Clerk
Life Care Center of Collegedale
01.2014 - 01.2016
Administrative Assistant
Dalton Rug and Textile
01.2013 - 01.2014
Assistant Manager
Sunshine House
01.2007 - 01.2012
Diploma -
Cedar Valley Christian Academy
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