Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tiffany Herrera-Guzman

Lynn,Massachusetts

Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations.


Overview

12
12
years of professional experience

Work History

Host

Hampshire House
03.2021 - Current
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.

Commercial Painter

MLMcdonald Painting Company
09.2019 - Current
  • Achieved consistent quality by carefully preparing surfaces and selecting appropriate paints for each project.
  • Improved project efficiency by utilizing advanced tools and techniques to complete tasks quickly and effectively.
  • Ensured client satisfaction with frequent communication, addressing concerns, and providing updates on progress.
  • Completed projects on time and within budget by accurately estimating materials, labor, and timelines.

Medical Assistant

Mass General Hospital
06.2015 - 03.2016
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Completed EKGs and other tests based on patient presentation in office.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared lab specimens for diagnostic evaluation.

Medical Assistant

East Boston Neighborhood Health Center
01.2012 - 06.2015
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.

Education

GED -

Revere High School
Revere, MA
06.2008

Diploma Medical Assisting Program - Medical Assisting

Everest Institute
Chelsea, MA
06.2007

Skills

  • Team Collaboration
  • Phlebotomy
  • Telephone Reception
  • Customer Service
  • Guest Relations
  • Positive Attitude
  • Customer Service Excellence
  • Telephone Etiquette

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Host

Hampshire House
03.2021 - Current

Commercial Painter

MLMcdonald Painting Company
09.2019 - Current

Medical Assistant

Mass General Hospital
06.2015 - 03.2016

Medical Assistant

East Boston Neighborhood Health Center
01.2012 - 06.2015

GED -

Revere High School

Diploma Medical Assisting Program - Medical Assisting

Everest Institute

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Tiffany Herrera-Guzman