Tiffany Herring

• Managed and motivated employees to be productive and engaged in work.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Accomplished multiple tasks within established timeframes.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

• Addressed customer concerns and inquiries.
• Input customer information into xdispatch system.
• Utilized POS systems to process customer orders efficiently.
• Documented customer service issues.
• Addressed customer inquiries, billing issues, payments, and service requests.
• Coordinated personnel dispatch to optimize operational effectiveness.
• Enhanced service quality by efficiently prioritizing tasks on the dispatch board.
• Monitored call requirements and dispatched drivers accordingly.
• Kept comprehensive operational records of assignments and completed tasks.

• Direct and oversee the creation and management of multiple marketing campaigns, including the implementation of social media, email marketing, and lead generation campaigns

• Managed website and implement SEO.

• Managed leads

• Created a client tracking system to view sales performance

• Helped design and place ads on different platforms for maximum success

• Designed and implemented successful marketing campaigns for trade shows and conventions