Tiffany Higdon
Goshen,IN
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
11
11
years of professional experience
Work History
Retail Manager
Bontrager Pools
2012.12 - Current
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Collaborated with corporate marketing teams to execute promotional campaigns that increased foot traffic instore.
- Coordinated special events such as holiday promotions or clearance sales to drive additional business.
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reported issues to higher management with great detail.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Trained and developed new employees for ease of transition into team.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Developed staff training programs that resulted in improved product knowledge and enhanced selling skills.
Education
Core 40 -
Goshen High School
Goshen, INSkills
- Employee Relations
- Financial Administration
- Cash Management
- Inventory Management
- Schedule Management
- Payroll Administration and Timekeeping
- Staff Scheduling
- Purchasing and planning
- Inventory Control
- Revenue Growth
- Business Forecasting
- Supplier Monitoring
- Performance Improvements
- Employee Motivation
- Product Promotion
- Business Leadership
- Staff Management
- Team Leadership
- Budget Planning
- Teamwork and Collaboration
Timeline
Retail Manager
Bontrager Pools
2012.12 - Current
Core 40 -
Goshen High School
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