Tiffany Hill
U.S. Bank (via Insight Global)
Jacksonville,FL
10
years of professional experience
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Work History
Document Review Associate
2 Years 4 Months- Provide operational support to enhance efficiency across all distribution center locations.
- Analyze and processes documents to ensure high levels of accuracy and compliance.
- Deliver strong customer service through clear written and verbal communication
- Achieve daily production goals and deadlines through effective time management.
- Execute document processing tasks using Microsoft Office and other software to ensure accuracy and organization.
Document Scanner
1 Year 3 Months- Enhanced document organization by efficiently scanning and cataloging various files.
- Optimized imaging quality using advanced scanner settings, resulting in clearer, easier-to-read documents for end users.
- Improved data accuracy by meticulously reviewing scanned documents for errors and inconsistencies.
- Streamlined workflow by maintaining and troubleshooting scanning equipment regularly.
- Documented finished work to keep supervisors informed of production activities.
Content Review Analyst
3 Years 1 Month- Acquired in-depth knowledge of content areas to provide effective edits.
- Leveraged advanced analytical skills for precise evaluation of sensitive or controversial material.
- Participated in ongoing training programs to stay current with ever-changing platform policies and procedures.
- Supported ongoing platform enhancements by providing detailed feedback and recommendations for content review process improvements.
- Consistently met or exceeded performance metrics related to content review speed, accuracy, and volume handled.
Data Entry Team Lead
2 Months- Provide operational support to enhance efficiency across all distribution center locations.
- Analyze and processes documents to ensure high levels of accuracy and compliance.
- Deliver strong customer service through clear written and verbal communication
- Executed time management strategies to consistently meet daily production goals and deadlines.
- Executed document processing tasks utilizing Microsoft Office and other software to enhance and maintain organization.
Customer Service Representative
6 Months- Managed high volume of inbound calls for technical support, ensuring efficient resolution of customer inquiries.
- Guided customers through software updates and troubleshooting processes patiently, ensuring they were confident about using their Apple devices.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Bachelor Of Applied Science - Office Supervision And Management
Skills
Customer Service
Document Management
Administrative Support
Proficient in MS Office
Data Entry
Organized and Detail oriented
Timeline
Document Review Associate
U.S. Bank (via Insight Global)
04.2024 - CurrentRead More
Document Scanner
Image Store House
07.2022 - 10.2023Read More
Content Review Analyst
Genpact
07.2018 - 08.2021Read More
Data Entry Team Lead
Eisman & Russo
09.2017 - 11.2017Read More
Customer Service Representative
Convergys
02.2017 - 08.2017Read More
Florida State College At Jacksonville
Bachelor Of Applied Science from Office Supervision And Management
Read More