Developed and implemented strategies to increase customer satisfaction and loyalty.
Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Provided leadership during times of organizational change or crisis situations.
Receptionist
Best Nails
Little Rock
01.2016 - 06.2026
Answered incoming calls, took messages, and appointments.
Managed inventory and supplies to ensure materials were available when needed.
Assisted customers over the phone regarding store operations, and service information.
Shift Leader
Walgreen's Pharmacy
Forest Hill
01.2021 - 01.2022
Assisted in training new employees on shift operations.
Confirmed accuracy of daily sales reports before submitting them to management for review.
Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
Server
Applebees
Burleson
08.2017 - 03.2020
Took orders from customers accurately and in a timely manner.
Followed health safety guidelines when preparing and serving food products.
Responded efficiently to guest inquiries and complaints in a professional manner.