Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes.
Overview
10
10
years of professional experience
Work History
Front Desk Agent
Home 2 Suites
Phoenix, AZ
01.2024 - Current
Welcome and greet guests.
Assisted with check-in and check-out procedures for guests.
Answer and direct calls.
Post charges and process payments.
Keep a clean and organized work area.
Keep record of inventory in the market.
Took care of guest issues/complaints.
Trained new hires.
Addressed customer needs in a timely manner.
Kept accurate records of guest transactions.
Managed cash drawer responsibly throughout shift.
Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Front Desk Agent
Home 2 Suites
Buckeye, AZ
04.2021 - 01.2024
Welcomed individuals to front desk and engaged in friendly conversations while conducting check-in process.
Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
Answered telephones and greeted visitors to assist, answer questions and direct.
Posted charges, updated accounts and issued bills to departing guests.
Shift Leader
Dairy Queen
Avondale, AZ
05.2014 - 03.2021
Delegated tasks to employees and monitored activities and task completion.
Supervised and led employees to maintain productivity and customer service levels.
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Completed opening and closing duties to facilitate business operations.
Education
High School Diploma -
Westview High School
Avondale, AZ
05.2013
Skills
Customer Service
Computer Skills
Teamwork and Collaboration
Phone and Email Etiquette
Timeline
Front Desk Agent
Home 2 Suites
01.2024 - Current
Front Desk Agent
Home 2 Suites
04.2021 - 01.2024
Shift Leader
Dairy Queen
05.2014 - 03.2021
High School Diploma -
Westview High School
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