Tiffany Elliott
Katy,TX
Summary
Personable and analytical professional with solid understanding of risk assessment and customer. Committed to accurately evaluating claims and ensuring fair settlements.
Developed strong analytical and problem-solving skills in fast-paced insurance environment. Gained expertise in evaluating complex information and making informed decisions with focus on customer satisfaction. Seeking to transition into new field carrying all my knowledge and experience.
Overview
8
8
years of professional experience
Work History
Claims Adjuster, Automobile and Casualty
GEICO, Government Employees Insurance
01.2017 - Current
- Handled complex claims involving multiple parties, navigating challenging situations with professionalism and tact.
- Enhanced customer satisfaction with thorough investigation of claims and timely resolution.
- Assisted clients throughout the entire claim process from initial report to final settlement or closure.
- Evaluated property damage estimates to determine appropriate compensation amounts in line with policy provisions.
- Negotiated settlements with claimants, achieving mutually agreeable outcomes without litigation.
- Collaborated with legal teams to defend against fraudulent claims, protecting company interests.
- Managed automobile and casualty claims, ensuring accurate assessment and fair settlements.
- Examined claims forms and other records to determine insurance coverage.
- Researched claims and incident information to deliver solutions and resolve problems.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
- Identified suspicious losses and contacted manager for investigative assistance.
- Maintained contact with claimants and attorneys to determine treatment status.
Education
Occupational Therapy
Lone Star College
Houston, TXTimeline
Claims Adjuster, Automobile and Casualty
GEICO, Government Employees Insurance
01.2017 - Current
Occupational Therapy
Lone Star College