Heather Grimsley
Cochran,Georigia
Summary
Highly-motivated and experienced insurance professional with a 7-year career assessing policies, determining liabilities and negotiating settlements with a desire to take on new challenges. Detail-oriented, observant and knowledgeable with excellent interpersonal and documentation skills. Strong worth ethic, adaptability and efficiently handle high case volumes with accuracy and care. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Claims Adjuster, Automobile and Casualty
GEICO
Macon, GA
12.2021 - Current
- Ensured compliance with company policies and procedures as well as applicable state regulations.
- Managed multiple cases simultaneously while meeting established deadlines.
- Determined liability based on facts gathered from investigations.
- Communicated professionally with policyholders and agents.
- Provided exceptional customer service during claim process.
- Processed insurance claims and verified policy coverage accuracy.
- Drafted professional correspondence and email communications.
- Handled sensitive information discreetly while maintaining confidentiality.
- Took minutes during meetings; distributed notes in a timely manner afterwards.
Auto Insurance Agent
GEICO, Government Employees Insurance
Macon, GA
06.2018 - 12.2021
- Ensured compliance with state regulations regarding auto insurance policies.
- Researched customer inquiries about billing discrepancies or coverage questions.
- Provided detailed explanations of coverages, exclusions, limits, and other policy provisions.
- Adhered to all company guidelines relating to ethical standards when working with customers.
- Processed applications, endorsements, cancellations, reinstatements, audits, and renewals efficiently and accurately.
- Served as a resource for colleagues who were unfamiliar with certain aspects of auto insurance products.
- Ensured that all required documents are properly filled out before submission.
- Provided exceptional customer service to retain loyal clientele base.
Emergency Roadside Dispatcher
GEICO, Government Employees Insurance
Macon, Georgia
05.2017 - 06.2018
- Answered incoming calls from customers requesting emergency roadside assistance, assessed the situation and dispatched appropriate personnel to the customer.
- Interpreted road maps and provided directions to technicians when needed.
- Coordinated communication between technicians, customers, and dispatchers to ensure efficient service delivery.
- Provided updates to customers on estimated time of arrival for requested services.
- Assessed customer needs and dispatched roadside assistance services to appropriate locations.
- Communicated with customers regarding their current situation and provided reassurance when needed.
- Maintained accurate records of all transactions and communications with customers.
- Responded to emergency calls from customers experiencing vehicle breakdowns or accidents.
Education
High School Diploma -
Birch Run High School
Birch Run05-2008
Skills
- Claims Investigation
- Report Writing
- MS Office
- Time Management
- File and Record Management
- Policy Interpretation
- Active Listening
- Computer Skills
Certification
- Active Personal Lines Agent License with Georgia Department of Insurance 2018 -Present
- Active Property & Casualty Adjuster License with Georgia Department of Insurance 2022 - Present
Computer Software's
- Proficient in Windows 10 & 11.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
References
References available upon request.
Timeline
Claims Adjuster, Automobile and Casualty
GEICO
12.2021 - Current
Auto Insurance Agent
GEICO, Government Employees Insurance
06.2018 - 12.2021
Emergency Roadside Dispatcher
GEICO, Government Employees Insurance
05.2017 - 06.2018
High School Diploma -
Birch Run High School
Similar Profiles
Hope RodriguezHope Rodriguez
Claims Adjuster at GEICOClaims Adjuster at GEICO
Anthony JohnsonAnthony Johnson
Auto Claims Adjuster- LDP at GEICOAuto Claims Adjuster- LDP at GEICO
Joletha GoodmanJoletha Goodman
Business Developer at GEICOBusiness Developer at GEICO
Austin LongAustin Long
Customer Service Agent at GEICOCustomer Service Agent at GEICO
Parker EdwardsParker Edwards
Line Service Technician at Augusta Regional AirportLine Service Technician at Augusta Regional Airport