Taylor Rae Munroe
Latham,NY
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
11
11
years of professional experience
Work History
Claims Adjuster, Automobile and Casualty
Farmers Insurance Agency
Troy, NY
05.2022 - Current
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
- Resolved customer complaints regarding denied claims or other issues related to their insurance coverage.
- Verified liability extent with reviews of police reports, medical treatment histories and other records.
- Investigated, evaluated and determined liability for casualty claims.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Analyzed complex documents such as medical records, police reports, repair bills, and other related items.
- Interpreted insurance policies to evaluate the scope of coverage provided by the policyholder.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Maintained updated knowledge through continuing education and advanced training.
Dental Claims Representative
CSEA Employee Benefit Fund
Latham, NY
02.2014 - 05.2022
- Ensured compliance with HIPAA regulations regarding patient confidentiality.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Consistently met daily performance goals set by management team members.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Answered customer inquiries promptly and professionally.
- Completed day-to-day duties accurately and efficiently.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Collaborated with healthcare providers to verify treatments and ensure accurate claim payments.
- Provided clear explanations of benefits, eligibility requirements, and applicable laws when communicating with customers.
Lead Daycare Teacher
Crossroads Child Development Center
Schenectady, NY
09.2013 - 02.2014
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Supervised circle time, free play, outside play, and learning and developmental activities.
- Supervised and monitored the safety of children during indoor and outdoor playtime.
- Assisted children with daily routines, including toileting, feeding, and nap times.
- Created and maintained a clean, organized, and stimulating environment conducive to learning.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Established good relationships with parents by providing them regular updates about their child's activities.
- Engaged with children on individual basis to build positive, trusting relationships.
Education
Bachelor of Science - Child And Family Studies
SUNY, Oneonta
Oneonta, NY05-2013
Skills
- Time management
- Settlement negotiation
- Claims investigation
- Claims file documentation
- Empathy and patience
- Verbal and written communication
- Attention to detail
- Customer service
References
References available upon request.
Timeline
Claims Adjuster, Automobile and Casualty
Farmers Insurance Agency
05.2022 - Current
Dental Claims Representative
CSEA Employee Benefit Fund
02.2014 - 05.2022
Lead Daycare Teacher
Crossroads Child Development Center
09.2013 - 02.2014
Bachelor of Science - Child And Family Studies
SUNY, Oneonta
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