Vashon Williams
Dallas,TX
Summary
Proven Claims Adjuster with extensive experience at Safeway Insurance, adept in liability analysis and claims resolution. Demonstrated adaptability by mentoring new adjusters, negotiating settlements, and enhancing customer satisfaction. Excelled in reducing claim processing errors and identifying fraudulent activities, showcasing exceptional analytical thinking and professionalism.
Overview
3
3
years of professional experience
Work History
Claims Adjuster, Automobile and Casualty
Safeway Insurance
Greenville, MS
09.2023 - Current
- Mentored new Claims Adjusters on best practices in handling automobile and casualty claims efficiently.
- Developed a strong understanding of policy provisions to accurately interpret coverage for clients'' unique situations.
- Exercised excellent time management skills while handling multiple high-priority cases simultaneously.
- Handled complex claims involving multiple parties, navigating challenging situations with professionalism and tact.
- Negotiated settlements with claimants, achieving mutually agreeable outcomes without litigation.
- Conducted field investigations to gather evidence for accurate claim assessments and settlements.
- Examined claims forms and other records to determine insurance coverage.
Claims Specialist
Trustmark Bank
Greenville, MS
08.2021 - 09.2023
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
- Followed up with customers on unresolved issues.
- Collaborated with cross-functional teams to optimize claims handling procedures, resulting in improved productivity.
- Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
- Conducted detailed investigations into suspicious claims, successfully identifying and addressing fraudulent activities.
Education
Bachelor - Business Finance
Mississippi Valley State University
Itta Bena, MS05.2019
High School Diploma - General Studies
Greenville High School
Greenville, MS05.2015
Skills
- Liability Analysis
- Coverage Verification
- Claims Investigation
- Technical knowledge
- Claim Resolution
- Claims Processing
- Time Management
- Compliance Management
- Problem-solving aptitude
- Professionalism
- Time management abilities
- Analytical Thinking
- Adaptability and Flexibility
- Account Management Software
Timeline
Claims Adjuster, Automobile and Casualty
Safeway Insurance
09.2023 - Current
Claims Specialist
Trustmark Bank
08.2021 - 09.2023
Bachelor - Business Finance
Mississippi Valley State University
High School Diploma - General Studies
Greenville High School