TIFFANY HOLMES
Raleigh,NC
Summary
Dedicated and empathetic Medical Assistant offering 3 years in direct patient care and management experience. Committed to obtaining highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards. Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
MEDICAL ASSISTING
BHG
04.2022 - 02.2023
- Collaborated with department heads to identify opportunities, develop timely solutions and create action plans
- Prepared lab specimens for diagnostic evaluation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Collected and documented patient medical information such as blood pressure and weight.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Documented vital signs and health history for patients in clinic and hospital environments.
Behavioral Health Technician
Newport News Behavioral Health Center
08.2021 - 04.2022
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Facilitated on-site activities, support groups, and outings for clients.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
Office Administrator
NATIONWIDE INSURANCE
11.2017 - 08.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
HHA
MERCI HOME HEALTH CARE
08.2015 - 09.2017
- Developed strong and trusting rapport with each patient to facilitate best possible care and assistance
- Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life
- Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs
- Administered all necessary medications as directed by care plan
- Transported client to doctor's appointments and to complete other related errands
- Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.
Vms/Veteran Assistant
VETERANS AFFAIRS HOSPITAL
01.2013 - 11.2015
- Supervised staff and assigned duties for complete coverage
- Recorded guest payments, verifying identification and credit card information to prevent fraud
- Cleaned and sterilize equipment to reduce risk of patient infection and contamination
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
Education
Bachelor of Science -
Hampton University
Hampton, VA05.2025
Certified Clinical Medical Assistant in the State of Virginia, Certification number #P8C7L7N7 - CCMA
Thomas Nelson Community College
Hampton, VA01.2020
High School Diploma -
Hamden High School
Hamden, CT06.2007
Skills
- Billing
- Phlebotomy
- Ekg
- First Aid
- Assisting medical procedures
- Medical Terminology
- Responding to Emergencies
- Medications Familiarity
- EMR Systems (Epic)
- Medical Office Administration
Certification
- Licensed CCMA
Timeline
MEDICAL ASSISTING
BHG
04.2022 - 02.2023
Behavioral Health Technician
Newport News Behavioral Health Center
08.2021 - 04.2022
Office Administrator
NATIONWIDE INSURANCE
11.2017 - 08.2021
HHA
MERCI HOME HEALTH CARE
08.2015 - 09.2017
Vms/Veteran Assistant
VETERANS AFFAIRS HOSPITAL
01.2013 - 11.2015
Bachelor of Science -
Hampton University
Certified Clinical Medical Assistant in the State of Virginia, Certification number #P8C7L7N7 - CCMA
Thomas Nelson Community College
High School Diploma -
Hamden High School