Tiffany Howard
Ontario,CA
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Creative Social Media Manager with proven record of success in building brand awareness, increasing followers and partnering with top influencers through cohesive digital strategy. Engaging storyteller with award-winning history in photojournalism and content development. Develops vision and achieves objectives through execution of integrated plans.
Overview
14
14
years of professional experience
Work History
Social Media Manager
3d Nails
Los Angeles, California
11.2018 - 12.2021
- Analyzed social media metrics and generated monthly reports to assess performance and inform future content strategies.
- Designed and executed targeted social media advertising campaigns, optimizing for reach, engagement, and conversion.
- Prepared monthly calendar to manage online content across multiple platforms.
- Employed storytelling for digital content and developed unique campaigns to promote brand engagement.
- Managed team personnel, budget and schedule to handle demanding PR requirements.
- Utilized social media management tools (e.g., Hootsuite, Buffer) to schedule posts, track engagement, and analyze performance.
Accounts Receivable Clerk
Western Pacific Crane and Equipment
Fontana, California
07.2015 - 10.2018
- Reached out to vendors and customers to resolve account problems.
- Applied cash receipts and performed daily bank deposits.
- Posted and verified entries to logs, spreadsheets or reports to update department records and accounting systems.
- Reconciled customer accounts and resolved discrepancies.
- Performed bookkeeping and accounting consulting services.
- Verified accuracy of invoices and account balances.
- Maintained detailed records of all accounts receivable transactions.
- Reviewed all incoming payments for accuracy before posting them into the general ledger system.
- Calculated unpaid invoices to maintain updated receivables reports.
- Monitored accounts receivable report, checking for late, delinquent, or missing invoices, and payments.
Property Manager
EGB PROPERTIES
Los Angeles, California
12.2009 - 12.2016
- Updated tenant and unit information to keep current in housing database.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Oversaw daily operations, maintenance, and administration of various properties.
- Managed all maintenance requests from tenants in a timely manner.
Club Manager
The Right Track
Los Angeles, California
02.2008 - 12.2012
- Coordinated menus, wine lists and allergy options for large events.
- Achieved or exceeded financial objectives and sales goals
- Communicated clearly with coworkers using radio, phone and text to stay on top of operations needs.
- Created discounts and themed promotions to promote higher turnout and profitability.
- Explained rules and regulations of facilities and entertainment attractions to customers.
- Assigned tasks and work hours to staff.
- Calculated payroll by recording employee hours worked and approved time off requests.
- Implemented training programs designed to improve employee knowledge about club services and products available.
Skills
- Social media strategy
- Content creation
- Digital advertising
- Bookkeeping
- Effective communication
- Data collection
- Property management
- Property maintenance
- Detail orientation
Timeline
Social Media Manager
3d Nails
11.2018 - 12.2021
Accounts Receivable Clerk
Western Pacific Crane and Equipment
07.2015 - 10.2018
Property Manager
EGB PROPERTIES
12.2009 - 12.2016
Club Manager
The Right Track
02.2008 - 12.2012