Tiffany Hubbard
7210 Elderberry Ln Dallas,Tx
Summary
Organized and dependable candidate with strong work ethic, adaptability and exceptional interpersonal skills. Successful at managing multiple priorities and team goals with positive attitude. While being knowledgeable, analytical, and personable with excellent problem solving skills.
Overview
8
8
years of professional experience
Work History
Account Resolution Specialist
WELLS FARGO
Irving, Texas
06.2020 - 05.2024
- Conducted skip tracing using Lexis Nexus, Innovis, Experian, and other internal tools.
- Evaluated accounts and recommended appropriate actions throughout the collection cycle
- Assisted customers with payments, payment arrangements and defaults on balances
- Managed high-volume inbound and outbound calls regarding collections efforts
- Achieved and outperformed targets for both monthly and QA goals
- Conducted training sessions for newly hired employees
Loss Mitigation Representative
GM FINANCIAL
Arlington, Texas
03.2016 - 04.2020
- Established repossession procedures
- Implemented strategies to manage payment processing, payment schedules, and delinquencies on outstanding balances
- Notified and communicated with customers regarding overdue accounts, resulting in successful collection of outstanding amounts
- Communicated with insurance providers regarding total loss and liability claims
- Achieved and surpassed monthly goals while consistently maintaining 100% QA scores.
Education
Associates In Arts -
Cedar Valley College
01.2013
Associate of Science -
Nursing
Skills
- Effective communication skills
- Effectively collaborate with peers
- Staff Training
- MS Word, Excel, PowerPoint proficiency
- Strong attention to detail and accuracy
- Skip Tracing
- Customer Service
- Strong organizational, muli-tasking, prioritizing skills
Timeline
Account Resolution Specialist
WELLS FARGO
06.2020 - 05.2024
Loss Mitigation Representative
GM FINANCIAL
03.2016 - 04.2020
Associates In Arts -
Cedar Valley College
Associate of Science -
Nursing
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