TIffany Hudson

• Manage portfolio of strategic accounts with ARR of over $7 million, ensuring their long-term success, retention, and growth by developing and implementing targeted success plans.
• Utilize customer success and CRM software, including Gainsight, Strikedeck, and Salesforce, to track and enhance customer relationships.
• Serve as a subject matter expert in eDiscovery best practices, advising on data processing, load file imports, database administration, machine learning, analytics, AI, productions, case strategies, and more.
• Address customer issues, research solutions, and implement corrective actions to maintain high satisfaction levels.
• Efficiently submit and track support tickets and product feature requests using Jira and Productboard.
• Conduct product implementation and onboarding, assisting clients in achieving their goals while minimizing time to value.
• Establish and oversee third-party consultant program, successfully onboarding and training subset of clients.
• Evaluate account health through data and health metrics using systems such as Grafana and Pendo.

• Assisted in all aspects of agency advice and litigation, from initial pleadings through discovery, dispositive motion practice, and trial.
• Spearheaded eDiscovery project management and administered eDiscovery systems such as Clearwell, DISCO, and Everlaw, managing all eDiscovery for entire section of attorneys throughout State.
• Conducted legislative history and legal research using print resources and electronic systems such as Westlaw.
• Advised on best practices related to eDiscovery, optimizing case-specific needs while minimizing document review time through technical and analytical assistance.

• Advised and assisted State agencies in responding to Alaska Public Records Act requests.
• Provided help desk support, training, and management of eDiscovery and case management platforms, including Clearwell, DISCO, Everlaw, and ProLaw.
• Implemented and managed legal hold notices, email holds, and collection requests.
• Edited and proofread legal documents to verify accuracy.

· Provided administrative support to over 20 attorneys in Anchorage, Juneau, and Fairbanks.

· Prepared, finalized, filed, and served pleadings according to court rules and department standards in a variety of State and Federal jurisdictions.

• Liaised between attorneys and outside counsel, ensuring effective communication.
• Conducted thorough research and reviewed case information, enhancing legal team's decision-making process.
• Utilized ProLaw case management system to prepare and finalize pleadings, calendar, and file case documents, research, and correspondence, improving workflow efficiency.

• Assisted in development of new case management system by testing, identifying issues, working collaboratively with vendors, and creating user acceptance test.
• Tested case management system for bugs and reported to vendor for resolution.
• Performed routine data entry or document management.
• Collated and archived case files