Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Hunter

Oak Park,MI

Summary

Highly skilled and innovative Customer Support & Customer Service with over 20 years of experience in providing exceptional one-on-one support to customers. Excellent written and verbal communication skills, combined with a strong understanding of SaaS environments and various technologies. Committed to delivering top-notch customer service, identifying, and resolving software issues, and contributing to the improvement of support processes. Seeking an opportunity to leverage expertise and problem-solving abilities to support and elevate the company's customer support initiatives

Overview

25
25
years of professional experience

Work History

Account Manager - Remote

Discover Bank
01.2023 - Current
  • Managed a diverse portfolio of customer accounts, delivering exceptional customer service and building strong relationships to foster customer loyalty and satisfaction
  • Demonstrated strong troubleshooting skills by swiftly identifying and resolving customer issues related to account transactions, billing discrepancies, and technical difficulties
  • Ensured strict compliance with company procedures and industry regulations, consistently maintaining ahigh level of accuracy and attention to detail in all account-related activities
  • Displayed exceptional empathy for customers, actively listening to their concerns, and providing effective solutions to enhance their overall banking experience
  • Utilized excellent communication skills to convey complex financial concepts to customers in a clear and concise manner, fostering understanding and trust
  • Collaborated closely with internal teams to address customer needs, utilizing cross-functional knowledge to provide comprehensive solutions
  • Acted as a liaison between customers and internal departments, effectively addressing inquiries, resolving issues, and ensuring seamless information flow.

Outbound Operation Agent

Seko Logistics LLC
02.1999 - 03.2022
  • Addressed customers courteously using suitable methods and problem-solving skills
  • Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
  • Referred unresolved customer grievances to designated departments for further investigation
  • Complied with corporate and regulatory policies regarding information confidentiality and privacy
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
  • Investigated and researched issues to determine root causes and appropriate resolution methods
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
  • Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues
  • Contacted carrier representatives to plan or issue instructions for shipping and delivery of materials
  • Updated and maintained database with accurate customer information and timely data entry
  • Assisted with mentoring new employees during and after training
  • Operate in troubleshooting, and a remote worker.
  • Understood FAA, TSA and airport regulations and verified compliance.

Education

BA - Computer Science

University Of The People
Pasadena, CA
08.2027

Certification Nursing - Nursing

South Suburban College
South Holland, IL
05.1994

Skills

  • Excellent written and verbal skills
  • Patience, understanding, and empathic
  • Innovative problem solver
  • Strong data entry and maintenance skills
  • Microsoft Office, Google Docs, Citrix, etc
  • Relevant software tools
  • Inbound and outbound calling
  • Calm and professional under pressure
  • Detail-oriented
  • Booking air & ground freight
  • Tracking and tracing
  • Chat Support
  • OSHA Standards
  • FAA Regulations
  • Customer Experience
  • Security Regulations
  • Cargo and Freight
  • International Shipments

Timeline

Account Manager - Remote

Discover Bank
01.2023 - Current

Outbound Operation Agent

Seko Logistics LLC
02.1999 - 03.2022

BA - Computer Science

University Of The People

Certification Nursing - Nursing

South Suburban College

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Tiffany Hunter