Dynamic professional with a proven track record at all professions, excelling in customer relationship building and leveraging software tools for enhanced partner relations. Expert in tailoring solutions to meet individual needs, significantly boosting client satisfaction. Skilled in collaboration and critical thinking, adept at fostering trust and achieving remarkable outcomes through strategic decision-making and effective relationship management.
Hi, I’m
Tiffany Jack
Troy,NY
Summary
Overview
19
years of professional experience
2
Certification
Work History
Thomas Pest Services
Partner Aquisition
08.2020 - Current
Job overview
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
- Demonstrated service features, answered questions and persuasively overcame objections.
- Adapted selling approach based on each customer's unique needs/preferences; tailoring service offerings accordingly.
- Provided outstanding service to all individuals, promoting effective and lasting business relationships.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Time Warner Cable/Spectrum
Sales Specialist
02.2013 - 08.2020
Job overview
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Teleperformance {DirecTv}
CSR
01.2010 - 04.2012
Job overview
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Comfort Inn & Suites
Front Desk Receptionist
07.2005 - 03.2009
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Education
Midlands Technical CollegeColumbia, SC
Associates from Psychology
University Overview
Ashford UniversitySan Diego, CA
Bachelor Of Arts from Sociology
University Overview
Skills
- Customer Relationship Building
- Collaboration and Teamwork
- Establishing Effective Relationships
- Creative and Critical Thinking
- Building Trust and Relationships
- Judgement and Decision Making
- Investigation skills
- Knowledgeable in Software
Certification
- OSHA Certified - 2020
- CPR/AED Certified - 2021
Timeline
Partner Aquisition
Thomas Pest Services
08.2020 - Current
Sales Specialist
Time Warner Cable/Spectrum
02.2013 - 08.2020
CSR
Teleperformance {DirecTv}
01.2010 - 04.2012
Front Desk Receptionist
Comfort Inn & Suites
07.2005 - 03.2009
Midlands Technical College
Associates from Psychology
Ashford University
Bachelor Of Arts from Sociology
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