Jasmine Smith
Jacksonville,FL
Summary
Seeking customer service representative position to contribute to company commitment to outstanding customer service solutions while strengthening client relationships.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Front dest
Greenburg Dental
Jacksonville, FL
07.2026 - Current
- Supported work tasks with strong personal accountability.
- Handled responsibilities effectively in fast-paced settings.
- Worked independently and with team members to complete assignments.
- Learned new tasks quickly and adjusted to changing conditions.
- Communicated clearly in speaking and writing.
- Provided support and guidance in team settings.
- Showed respect, friendliness, and readiness to help when needed.
Admissions Student Assistant
Florida State College of Jacksonville
Jacksonville, FL
10.2024 - 06.2026
- Developed and implemented admissions process improvements.
- Assisted in the development of student orientation programs.
- Developed and maintained a network of contacts to promote the institution.
- Maintained detailed records of student admissions and enrollment.
- Collaborated with faculty and staff to ensure effective admissions process.
- Responded to inquiries from prospective students and parents.
- Managed the admissions process for international students.
- Assessed applications and provided guidance to prospective students on admission requirements.
Front Desk Receptionist
Kingdom Management
Jacksonville, FL
04.2023 - 01.2025
- Greet and welcome visitors and clients with a friendly and positive attitude.
- Demonstrated strong multitasking skills by managing high volumes of incoming phone calls while effectively reviewing email correspondence to maintain accurate records within the information system.
- Provided administrative process support for routine back-office tasks, such as data entry, researching payments, document verification, accounting support, and accurately updating systems and databases.
- Monitored and responded to alarm systems and security breaches.
- Updated office supply inventory and placed orders when needed.
- Responded to emails and other inquiries in a timely manner.
- Created and printed labels, envelopes and other documents.
- Developed strong relationships with repeat clients, anticipating their needs and providing personalized service.
Customer Service Associate
FIS Global
Jacksonville, FL
03.2024 - 07.2024
- Ensured service expectations were met while establishing a professional rapport with each customer.
- Demonstrated strong interpersonal skills by tactfully and effectively handling escalated customer issues.
- Generated detailed reports on key performance metrics, providing valuable insights for decision-making processes.
- Collaborated with other customer service associates to ensure that customer needs were effectively met.
- Input customer information and interactions into a database or customer relationship management system.
- Maintained knowledge of company policies and procedures regarding products/services, educating customers on product features as needed.
- Met or exceeded performance goals including call handling time and customer satisfaction ratings.
- Built a positive rapport with customers over the phone.
- Responded to member telephone calls and assisted with information requests.
- Maintained a high level of knowledge about company products, services, and policies.
- Connected individuals with solutions to help them achieve their financial goals through consultative conversations over the phone.
- Took ownership of customer requests by navigating the nuances of their situations.
- Actively listened to understand the underlying needs behind a customer’s request.
Customer Service Support Coordinator
Genex Services
King Of Prussia, PA
02.2020 - 01.2023
- Effectively identified client needs and recommended solutions, achieving first call resolution.
- Employed exceptional listening skills to determine the nature of calls in order to clearly and precisely address inquiries in a professional manner.
- Collaborated with colleagues to facilitate smooth communication and operations across departments.
- Maintained strict confidentiality and professionalism while handling sensitive information and customer interactions.
- Analyzed medical records to assess the feasibility of medical claims.
- Maintained up-to-date knowledge of state guidelines, as well as company policies and procedures regarding claims.
Education
Associate of Arts - Human Services
Florida State College at Jacksonville
Jacksonville, FL05.2027
High School Diploma -
Plymouth Whitemarsh High School
Plymouth Meeting, PA06.2006
Skills
Supported problem resolution through practical analysis and clear next-step actions
Provided Microsoft Office support for documents, spreadsheets, and presentations
Practiced active listening to understand needs and respond accurately
Applied critical thinking to review issues and choose workable solutions
Adapted quickly to new tasks and systems with strong learning agility
Assisted with consumer products and solutions knowledge across customer interactions
Worked comfortably with Mac and PC systems for daily tasks
Delivered customer service support with prompt, courteous communication
Managed multiple tasks at once while maintaining accuracy and pace
Communicated clearly through oral updates, calls, and team discussions
Used time management skills to meet deadlines and prioritize work
Reviewed credit risk information to support informed decision-making
Certification
Student Leadership Certificate | Mar 2025
AWARDED
Student Leadership Certificate | Mar 2025
Timeline
Front dest
Greenburg Dental
07.2026 - Current
Admissions Student Assistant
Florida State College of Jacksonville
10.2024 - 06.2026
Customer Service Associate
FIS Global
03.2024 - 07.2024
Front Desk Receptionist
Kingdom Management
04.2023 - 01.2025
Customer Service Support Coordinator
Genex Services
02.2020 - 01.2023
Associate of Arts - Human Services
Florida State College at Jacksonville
High School Diploma -
Plymouth Whitemarsh High School