Tiffany Jameson
Georgetown,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Foundever
03.2024 - Current
- Assist clients with their current credit card accounts
- Resolving client complaints, serving as the contact person representing a brand on credit card matters, educating clients on promotions and service of credit card, answering any questions regarding balances, card replacements, credit increases, decreases, and closures
- Received multiple awards in OJT for lowest Average Handle time, Most Surveys, and perfect attendance.
Technical Support Representative
Mediacom Communications Corporation
05.2021 - 10.2023
- Assisting and troubleshooting customers with service issues, helping customers set up service, assisting with billing questions, customer retention, mentoring new hires, striving for a one call resolution.
Customer Advocate
Auto Club Group
01.2021 - 05.2021
- Emergency roadside assistance, ensuring the customer is in a safe place, getting assistance to them as soon as possible, dispatching service providers to customers' location, locating customers that are not sure of location.
Collections Specialist
Citibank (Citi)
09.2020 - 12.2020
- Assisting customers that are currently behind on their credit card accounts resolve delinquency.
Customer Advocate
Safelight Auto Glass
01.2020 - 06.2020
- Handle all work orders regarding recalibrations of the cameras on customers' vehicles to ensure all safety features are working properly.
Community Manager
REGUS MANAGEMENT GROUP
03.2015 - 06.2019
- Sell and manage flexible office space, managing broker partnerships, Craigslist postings, manage reporting process, assist clients with account needs, technical support, process payments.
Senior Service Analyst
J.P. MORGAN CHASE
05.2014 - 02.2015
- Assisted Banker with managing clients' credit card accounts.
Social Media Executive Escalations
CONDUIT GLOBAL
10.2012 - 05.2014
- Assist customers with technical issues with their home services, help resolve billing escalations, assist customers that come in through all social media channels (I.E
- Facebook, Twitter, Verizon Forums, DSL Reports, Google +, and Youtube), handle escalations that would come in through click to chat service.
Technical Support Agent
CONDUIT GLOBAL
05.2011 - 02.2014
- Assist customers with technical issues within home services.
Education
High school or equivalent -
NORTHSIDE LEARNING CENTER
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Call center experience
- Conflict Resolution
- Payment Processing
- Customer satisfaction measurement
- Professional telephone demeanor
Certification
Driver's License
Additional Information
High customer service standards, Troubleshooting skills, Proficient with Microsoft Word, Cash handling experience, Reliable and dependable, Quick Learner, Team Player, Multi Tasking Skills, Focused
Timeline
Customer Service Representative
Foundever
03.2024 - Current
Technical Support Representative
Mediacom Communications Corporation
05.2021 - 10.2023
Customer Advocate
Auto Club Group
01.2021 - 05.2021
Collections Specialist
Citibank (Citi)
09.2020 - 12.2020
Customer Advocate
Safelight Auto Glass
01.2020 - 06.2020
Community Manager
REGUS MANAGEMENT GROUP
03.2015 - 06.2019
Senior Service Analyst
J.P. MORGAN CHASE
05.2014 - 02.2015
Social Media Executive Escalations
CONDUIT GLOBAL
10.2012 - 05.2014
Technical Support Agent
CONDUIT GLOBAL
05.2011 - 02.2014
High school or equivalent -
NORTHSIDE LEARNING CENTER
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