Tiffany Janvier
Columbia,MD
Summary
Dynamic and forward-thinking Contract Specialist with extensive experience in contract management, negotiation, and strategic planning. Proven track record of enhancing business performance through exceptional multitasking and leadership skills. Excels in both individual and team settings, quickly adapting to new processes to drive company objectives. Passionate about growth and efficiency, delivering resourceful, results-driven solutions to meet organizational needs.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Benefits Consultant
Social Security Administration
08.2020 - Current
- Assisted with claims processing and resolved discrepancies in benefits coverage
- Maintained compliance of benefit plans with laws and regulations
- Conducted research on industry trends for value-added analysis
Real Estate Agent
Exit Spivey Professional Realty
03.2019 - Current
- Negotiated deals to benefit both buyers and sellers
- Prepared detailed contracts and performed market analysis to estimate property value
Senior Manager - Government Customer Service
Verizon Enterprise Solutions LLC
01.2018 - 03.2019
- Directed 150+ customer service representatives, overseeing cost, schedule, and employee performance
- Established communication channels between senior executives and stakeholders to enhance service delivery
- Managed a $2.5 million budget, improving sales and client retention through innovative business strategies
Government Contracting Specialist
Verizon Wireless
01.2009 - 01.2018
- Managed and administered $119 million federal contracts for major government agencies including Navy, DOJ, and DHS
- Analyzed procurement activities and ensured compliance with contract regulations, policies, and procedures
- Led projects that successfully recovered $1.7 million in account receivables from government agencies
- Developed strategies to improve customer service using KPIs and analytics
- Conducted face-to-face meetings with contracting officers and program managers to optimize contract performance
Education
Bachelor of Science (B.S.) - Business Administration
Strayer University
Washington, DC12.2018
Skills
- Contract Management and Administration
- Strategic Business Planning
- Negotiations and Problem-Solving
- Supplier Relationship Management
- Project Management
- Customer Service Excellence
- Data Integrity and Legal Compliance
- Leadership and Team Development
- Communication and Presentation Skills
Certification
Maryland Real Estate License
Timeline
Benefits Consultant
Social Security Administration
08.2020 - Current
Real Estate Agent
Exit Spivey Professional Realty
03.2019 - Current
Senior Manager - Government Customer Service
Verizon Enterprise Solutions LLC
01.2018 - 03.2019
Government Contracting Specialist
Verizon Wireless
01.2009 - 01.2018
Bachelor of Science (B.S.) - Business Administration
Strayer University
Maryland Real Estate License
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