Tiffany Jara
11279 Irma Dr ,CO
Summary
Accomplished Assistant Manager with in-depth experience in consistently rising through ranks. Well-versed in sales, collections, and servicing customers with knowledge, encouragement, and solutions to help them reach their financial goals. Dedicated professional with expertise of company products and services for optimized customer service. Looking for a position that enables me to use my communication and people skills to help the company increase their bottom line and offer exceptional care to its clients.
Overview
16
16
years of professional experience
Work History
Sr Assistant Manager
Onemain Financial
05.2015 - Current
- Worked various positions within the company, started as an entry level loan specialist, moved to a Sr Loan Specialist, Assistant Manager, and became a Branch Manager within 4 years and currently working in the role of Sr. Assistant Manager where i support the Branch Manager and over see the Assistant Managers and team members in two different branches.
- Work in a heavy role of Collections, Sales, Underwriting, and Servicing for a portfolio of over 30 million in outstanding accounts for each branch.
- Led a team of junior assistants, ensuring efficient task completion and professional development.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Generated repeat business through exceptional customer service.
- Oversaw daily operations, ensuring compliance with company policies and industry regulations while optimizing resources for maximum output.
- Finished at the top 10 of performance rankings in lending and hitting 150% or more of monthly targets month after month amongst 150 employees in our region consistently since the beginning of my career with Onemain Financial.
- Mentored junior staff members to enhance their skills, promoting growth within the company.
- Cultivated a positive work environment by fostering teamwork, encouraging open communication, and celebrating individual achievements.
- Facilitated seamless employee training programs that resulted in higher retention rates and increased job satisfaction among new hires.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Pro Paint Specialist
Home Depot
09.2008 - 05.2015
- Collaborated with cross-functional teams to develop customized painting solutions for clients'' unique requirements.
- Contributed to business growth by identifying new market opportunities in the commercial sector, successfully securing contracts with several major companies.
- Mentored junior team members, sharing industry knowledge and best practices to foster their professional development.
- Provided exceptional customer service, addressing concerns promptly and offering satisfactory resolutions to any issues encountered.
- Achieved sales growth by effectively upselling premium paint products to clients.
- Mixed paint colors to create custom blends, using paint mixing machine and spatulas.
- Consistently met or exceeded performance targets through diligent planning, execution, and monitoring of key performance indicators.
Education
High School Diploma -
Thornton High School
Thornton, CO06-2008
Skills
- Collections Management and Negotiation
- Relationship Building
- Staff training and development
- Operations management
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Team motivation
- Verbal and written communication
- Recruitment and hiring
- Goal setting
Languages
Spanish
Native or Bilingual
Timeline
Sr Assistant Manager
Onemain Financial
05.2015 - Current
Pro Paint Specialist
Home Depot
09.2008 - 05.2015
High School Diploma -
Thornton High School
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