Tiffany Jocko
Marist University
Pine Plains,NY
1
Certification
19
years of professional experience
Dedicated Patient Care Technician with expertise in vital signs monitoring, emergency response, and compassionate patient support. Committed to enhancing patient satisfaction and implementing feedback mechanisms for continuous care improvement.
Work History
Patient Care Technician
6 Years 8 Months- Monitored patient vital signs and reported significant changes to nursing staff.
- Assisted with daily living activities, enhancing patient comfort and satisfaction.
- Maintained accurate patient records in electronic health systems, ensuring data integrity.
- Collaborated with multidisciplinary teams to develop tailored care plans for patients.
- Implemented feedback mechanisms to improve patient satisfaction and quality of care standards.
- Trained new staff on emergency protocols and patient handling techniques, promoting best practices.
- Improved patient satisfaction by providing compassionate and attentive care during high-stress situations.
- Ensured optimal patient comfort by assisting with personal hygiene tasks, mobility support, and wound care.
- Facilitated timely treatment for patients by accurately recording medical histories and vital signs.
- Provided support during critical incidents or disasters as an integral part of the emergency response team, demonstrating adaptability in high-pressure situations.
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Measured and fit crutches and canes, instructing patients on proper use of support devices.
- Carried out phlebotomy procedures and watched for adverse reactions.
- Continuously monitored patients and reported changes to head nurses and physicians.
- Quickly responded to codes and cardiac monitor alarms.
- Facilitated personal hygiene management, feeding and ambulation.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Transported patients between rooms and appointments or testing locations.
Anatomy Cadaver Lab Diener
7 Years 2 Months- Accepts bodies from Albany Medical center for the cadaver lab.
- Unbags the cadavers and sets up the bodies for lab examinations
- Ensures all lab material are set up for the students
- Maintains a clean lab by sweeping, mopping the floors
- Send the used cadavers back to the appropriate funeral home for cremation
Death Investigation and Autopsy
9 Years 1 Month- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Photographed scenes where the deceased had died
- transported the unnatural deaths to the office for autopsy
- Wrote reports on all deaths including hospital reports
- Bagged and toe tagged the deceased
- Assisted the MD with the proper incisions to examine the organs of the deceased. Drew blood from the arteries and heart blood for testing. Drew urine from the bladder and eyes for testing. Sutured the body back up for the selected funeral home for pick up
- Released the body to the proper funeral director
Phlebotomist
7 Years 5 Months- Performed venipuncture and capillary collection procedures with precision and care.
- Ensured adherence to safety protocols and infection control standards during blood draws.
- Maintained accurate patient records and documentation of specimens collected.
- Trained and mentored junior staff on phlebotomy techniques and best practices.
- Streamlined specimen processing workflows, improving efficiency in lab operations.
- Collaborated with healthcare teams to coordinate patient preparation for testing procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Resolved patient concerns regarding the phlebotomy process, enhancing overall satisfaction.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Packaged and shipped specimens to central lab daily.
Prep Cook
5 Years 9 Months- Prepared ingredients by washing, chopping, and measuring according to standardized recipes.
- Assisted in inventory management by tracking stock levels and reporting shortages to supervisors.
- Maintained cleanliness and organization of kitchen equipment and workstations to ensure compliance with safety regulations.
- Collaborated with culinary team to execute menu items efficiently during high-demand service periods.
- Prepared meals for inpatients
OR Technician Assistant
5 Months- Assisted surgical teams with instrument preparation and sterilization processes.
- Maintained cleanliness and organization of operating rooms to ensure safety standards.
- Monitored inventory levels of surgical supplies and communicated needs to procurement team.
- Collaborated with nursing staff to ensure seamless patient care during procedures.
- Moved patient to and from the OR tables to the stretcher and or beds after procedures
Education
Associate of Science - Funeral Director
Skills
Vital signs monitoring
CPR certification
Patient observation
Blood glucose testing
Infection control
Catheter care
Blood glucose monitoring
Basic life support
Phlebotomy techniques
Feeding assistance
Patient positioning
Professional bedside manner
Patient services
Emergency response
EKG interpretation
End-of-life care
Vitals documentation
Monitoring patient conditions
Oxygen therapy
Restocking supplies
HIPAA compliance
Certified in CPR/AED
Vital signs
Recording vital signs
Medical terminology knowledge
Patient care technician (PCT)
Certification
- EMT - Emergency Medical Technician
Timeline
Patient Care Technician
Northwell Health System- Northern Dutchess Hospital
10.2019 - CurrentRead More
Anatomy Cadaver Lab Diener
Marist University
04.2019 - CurrentRead More
Death Investigation and Autopsy
Dutchess County Medical Examiners
02.2017 - 03.2026Read More
Phlebotomist
Vassar Brothers Medical Center
05.2012 - 10.2019Read More
OR Technician Assistant
St Francis Hospital Now Mid Hudson Regional
06.2010 - 11.2010Read More
Prep Cook
St Francis Hospital
11.2007 - 08.2013Read More
American Academy of McCallister Institute
Associate of Science from Funeral Director
Read More