Tiffany Johnson
Mooringsport,Louisiana
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
7
7
years of professional experience
Work History
General Manager
The Port Seafood Oyster Bar
Bossier City, L
12.2021 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
Assistant General Manager
8oz Burger Bar
Bossier City, LA
04.2016 - Current
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Mentored and motivated team members to achieve challenging business goals.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
- Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.
- Built customer loyalty by devising promotions and products according to customer needs and budget.
Education
High School Diploma -
Newnan High School
Newnan, GASkills
- Finance and Accounting Oversight
- Originality and Creativity
- Program Optimization
- Sales Tracking
- Customer Relations
- Guest Satisfaction
- Food Safety and Quality
- Business Leadership
- Performance Monitoring and Evaluation
- Hiring and Onboarding
- Records Organization and Management
- Problem Anticipation and Resolution
- Sales Promotion
Accomplishments
- Supervised team of 150 staff members.
- Opened new restaurant and within 6 months achieved 670 Google reviews by driving the team with goals and implementing customer satisfaction.
- Staffing - Worked directly with indeed to streamline hiring and onboarding process.
Timeline
General Manager
The Port Seafood Oyster Bar
12.2021 - Current
Assistant General Manager
8oz Burger Bar
04.2016 - Current
High School Diploma -
Newnan High School
Similar Profiles
Arvind KumarArvind Kumar
Cook at The Oyster Catcher Seafood Bar And GrillCook at The Oyster Catcher Seafood Bar And Grill
Summer StevensSummer Stevens
Head Waitress - Shift Leader at Superior Seafood & Oyster BarHead Waitress - Shift Leader at Superior Seafood & Oyster Bar
Bonnie KeslerBonnie Kesler
Server at Fezzo's Seafood Steakhouse & Oyster BarServer at Fezzo's Seafood Steakhouse & Oyster Bar